Job Description

About Us
Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world's fastest-growing brands scale smarter, work faster, and deliver better service--every time.
We're not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like MoBIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact.
If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you'll feel right at home here.
Position Overview
This role focuses on online data research, accurate information extraction, and preparing structured scribe files in internal tools. It requires strong attention to detail, consistent quality, and meeting daily productivity goals, along with clear communication and proactive issue escalation.
Key Responsibilities

• Plan, organize and manage the back-office operations of the assigned clients and be responsible for driving efficiency.
• Be the direct liaison to our client point of contacts, providing hard-hitting business reviews (weekly/monthly/quarterly) that matches data with qualitative insights.
• Manage a high-performing group of team leaders who exceed our client's expectations and run the accounts self-sufficiently.
• Meet and exceed client-mandated KPI's (Key Performance Indicators) and ensure consistent performance based on a continuous improvement model.
• Ensure the shared services like training, quality assurance, and analytics are implemented properly across the assigned accounts.
• Manage work assignments and allocation of staff based on absence or tardiness.
• Ensure team members follow Quantanite quality process and incorporate Quantanite's core values in their deliverables.
• Drive weekly meetings with team members, providing coaching and mentoring to improve the quality of delivery to client satisfaction.
• Coordinate with HR to interview and onboard competent resources.
• Oversee and administer client communications.
• Ensure that information security guidelines are followed for all assigned accounts.
• Provide L&D opportunities to team members for professional growth.

Skills & Qualifications
Essential

• Graduate from any recognized University/Institute
• Minimum 5 years of relevant experience
• Strong presentation skills
• Comprehensive job and process knowledge
• Results-oriented with strong quality focus
• Strong cognitive skills
• Ability to conduct MBRs and WBRs
• Experience in client onboarding
• Effective communication
• Strong problem-solving and decision-making skills
• Good time management and organizational skills
• Ability to manage multiple projects/clients
• Flexibility to work night shifts initially and adapt to changing work hours
• English proficiency (Listening, Reading, Writing, Speaking - Advanced)

Preferred

• Coaching and mentoring capability
• People management skills
• Empathy and high emotional intelligence (EQ)
• Ability to drive process innovation

What We Offer

• Comprehensive Training: Tools, resources, and ongoing support for your success.
• Work Mode: Hybrid
• Collaborative Culture: A people-first environment valuing diversity, inclusion, and teamwork.
• Global Impact: Partner with leading global brands to deliver exceptional results.
• Perks and Benefits: Provident Fund & Health Insurance

Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Skills Required