Job Description

MicrofinanceMankapur MFI
Posted On
30 Aug 2025
End Date
30 Aug 2026
Required Experience
1 - 3 Years



BASIC SECTION
Job Level


GB01


Job Title


Operations Manager - Microfinance, Service & Operations - North, Service & Operations - North


Job Location
Country


India


State


UTTAR PRADESH


Region


North


City


Gonda


Location Name


Mankapur MFI


Tier


Tier 3




Skills
SKILL


DATA MANAGEMENT
CASH HANDLING
CUSTOMER SERVICE
OBJECTION & GRIEVANCE HANDLING
LOCKER AND KEY MANAGEMENT
PROCESS ADHERENCE
DISBURSEMENT INITIATION
TECH ORIENTATION
Minimum Qualification


OTHERS


JOB DESCRIPTION

Job Purpose

To manage the Operations of Branch assigned

Duties and Responsibilities

oThis position will be responsible for branch Operations including Quality check of applications, Disbursement initiation, File management, Document management & Customer Service.oTake end to end ownership of Disbursement TAT.oEnsure effective cash management at Branch.oEnsure Adherence to vaulting process and policy.oMonitor EOD and BOD activities related to respective branches and resolve issues.oAudit query response and resolution.oIdentify and provide inputs to bring automation in processes.oIdentify need for additional BC/Banking points for cash deposition.oSharing of Best practices with other branches.oProvide support trainings to Center Managers to improve productivity.

Required Qualifications and Experience

a)Qualifications?MBA / Graduateb)Work Experience?Minimum 1-3 years of experience in financial industry ?Past experience in onboarding and operations will be an added advantage ?Prior experience in NBFC preferred