Job Description

Operations:

Manage a team of 15-20 + associates


Track attendance and maintain MIS for test scores etc


Ensure that training material is updated


Provide ongoing, constructive feedback to the team


Identify gaps and plan training sessions for the existing team


Responsible for customer service turnaround within set time frames


Ensure accurate documentation of customer profiles


Handle written customer correspondence on behalf of customer


Communicate with operations staff on client issues, policy change etc


Should be able to communicate effectively with customer based out of UK


Passing the case to the relevant Q based on information given/missing


Should be able to analyze customer requirements & process cases accordingly


Meet unit level targets set for efficiencies, service levels and attrition

Location

Pune

Job Function

BUSINESS PROCESS SERVICES

Role

Manager

Job Id

391208

Desired Skills

Insurance
Desired Candidate Profile

Qualifications

: BACHELOR OF COMMERCE