Job Description

About Us

Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world's fastest-growing brands scale smarter, work faster, and deliver better service--every time.

We're not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like MoBIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact.

If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you'll feel right at home here.

Job Responsibilities -

Plan, organize and manage the back-office operations of the assigned clients and be responsible for driving efficiency. Be the direct liaison to our client point of contacts, providing hard-hitting business reviews (weekly/monthly/quarterly) that matches data with qualitative insights. Manage a high-performing group of team leaders who exceed our client's expectations and run the accounts self-sufficiently. Meet and exceed client-mandated KPI's (Key Performance Indicators) and ensure consistent performance based on a continuous improvement model. Ensure the shared services like training, quality assurance, and analytics are implemented properly across the assigned accounts. Manage work assignments and allocation of staff based on absence or tardiness. Ensure team members follow Quantanite quality process and incorporate Quantanite's core values in their deliverables. Drive weekly meetings with team members, providing coaching and mentoring to improve the quality of delivery to client satisfaction. Coordinate with HR to interview and onboard competent resources. Oversee and administer client communications. Ensure that information security guidelines are followed for all assigned accounts. Provide L&D opportunities to team members for professional growth.

Candidate Qualification -

Educational Qualifications

Graduate from any recognized University/Institute Academic major from any discipline (if required)

Work Experience

Minimum 5 years of experience in a relevant field

Functional & Technical Skills

Strong presentation skills Comprehensive job and process knowledge Results-oriented with strong quality focus Strong cognitive skills Ability to conduct Monthly Business Reviews (MBR) and Weekly Business Reviews (WBR) Experience in client onboarding

Behavioral Competencies

Effective communication Strong problem-solving abilities Effective decision-making skills Time management and strong organizational abilities Coaching and mentoring capability People management skills Empathy and high emotional intelligence (EQ) Ability to drive process innovation Ability to manage multiple projects/clients simultaneously Flexibility to work night shifts initially, with adaptability to changing work hours based on business needs

English Language Proficiency

Listening:

Advanced

Reading:

Advanced

Writing:

Advanced

Speaking:

Advanced
Job Type: Permanent

Pay: ₹32,000.00 - ₹38,000.00 per month

Benefits:

Health insurance Provident Fund
Application Question(s):

Are you comfortable travelling to Thane on a daily basis? Mention your total work experience Are you an immediate joinee? How many team leaders or associates have you managed simultaneously? What experience do you have presenting Weekly/Monthly/Quarterly Business Reviews to clients? Have you worked in night-shift or time-zone-aligned roles before? Are you comfortable working in a night shift? Mention your Current Salary Mention your Expected Salary Mention the no of years you have worked on creating Presentations
Work Location: In person

Expected Start Date: 03/12/2025