Job Description

About Us

We are a

growing italian dessert brand in Mumbai

, known for our

authentic Italian tiramisu

. As a

premium delivery-only brand

, we bring indulgent desserts directly to our customers' homes, ensuring every order reflects the same quality and elegance as a fine cafe experience.

Role Overview

The

Operations Manager

will oversee the brand's

end-to-end delivery operations

, with a strong focus on

vendor management, inventory tracking, packaging, and rider coordination

. This is a hands-on role requiring excellent organizational skills, problem-solving abilities, and the capacity to

streamline processes

for efficiency and premium service quality.

Key Responsibilities

Vendor & Supplier Management

Interact and negotiate with vendors for premium ingredient sourcing. Scout and onboard reliable suppliers to maintain consistent quality. Build and manage vendor relationships for smooth and timely supplies.

Inventory & Deliveries

Track and manage daily inventory with accurate records. Prepare supplies for the next day's operations. Handle and dispatch products to riders, ensuring orders go out on time and in perfect condition. Monitor stock usage to reduce wastage and manage costs effectively.

Packaging & Order Preparation

Assist with packaging and order preparation, ensuring premium presentation for delivery. Supervise packaging processes for speed, accuracy, and quality.

Customer Interaction

Respond to customer queries and orders via phone in a professional and friendly manner. Handle and resolve customer feedback promptly to maintain loyalty.

Operational Efficiency

Streamline and organize delivery workflows for smooth daily operations. Implement SOPs for packaging, dispatch, and inventory management. Coordinate between kitchen, riders, and suppliers to ensure seamless execution.

Required Skills & Qualifications

Bachelor's degree/diploma in Hospitality Management, Business, or related field. 1-3 years of prior

operations experience in F&B

(delivery-focused preferred).

Proficient in English and Hindi (spoken and written).

Comfortable using Excel (basic level for inventory and reporting).

Strong organizational and multitasking skills. Excellent communication, negotiation, and problem-solving abilities. Enthusiastic about food and passionate about the F&B industry. Experience in

inventory management, packaging, and vendor relations is preferred

.

Job Details

Job Type:

Full-time

Working Hours:

Monday to Saturday

Salary:

?17,000 - ?23,000 per month (based on experience)

Location:

Mumbai (Delivery-Only Operations, In person)

Growth:

Endless opportunities to learn, grow, and build a long-term career with our premium dessert brand
Job Type: Full-time

Pay: ₹17,000.00 - ₹23,000.00 per month

Work Location: In person