Job Description

Job Summary:

We are seeking an experienced

Operations Manager

who possesses strong leadership skills, deep understanding of branding, digital marketing, and web development processes, and the ability to manage cross-functional teams effectively. This individual will be responsible for ensuring timely delivery of all projects, streamlining agency operations, enforcing discipline across departments, and driving result-oriented execution.

Key Responsibilities:

Project Oversight & Delivery:

Own the complete lifecycle of all branding, web, and digital marketing assignments -- from planning to execution to final delivery.

Team Leadership:

Lead and manage cross-functional teams including design, development, content, SEO, paid media, and branding departments.

Task Management:

Create task structures, assign responsibilities, and enforce strict deadlines with daily and weekly tracking systems.

Workflow Optimization:

Standardize and streamline internal workflows and communication to maximize efficiency and accountability.

Result Delivery:

Ensure all projects meet client expectations in terms of quality, timeline, and campaign results.

Review & Reporting:

Monitor progress daily, conduct review meetings, and generate internal performance and delivery reports.

Client Coordination:

Collaborate with client servicing and project management teams to ensure clarity in requirements and flawless execution.

SOPs & Documentation:

Create and enforce standard operating procedures (SOPs) for each department and service vertical.

Crisis Management:

Identify bottlenecks or delays early and resolve them with urgency and authority.

Required Skills & Qualifications:

Proven experience (1-2 years) as an Operations Manager or similar leadership role in a digital marketing agency. In-depth knowledge of branding, digital marketing, and web development processes. Excellent team management and task delegation skills. Exceptional time management, follow-up, and organizational abilities. Proficient in project management tools like Trello, ClickUp, Asana, or similar. Strong understanding of performance marketing, SEO, social media, UI/UX, and creative branding. Clear communicator with the ability to command respect and drive results under pressure. Ability to handle multiple projects and teams simultaneously with precision. Highly disciplined, deadline-focused, and performance-oriented mindset.

Preferred Qualities:

A no-nonsense, high-accountability leader who enforces deadlines and standards. Strong analytical mindset with decision-making capabilities. Background in client communication and service delivery. Ability to inspire, lead, and align teams to meet collective goals.
Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Paid sick time Paid time off
Schedule:

Day shift Fixed shift
Ability to commute/relocate:

Kharadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Operations management: 2 years (Required)
Work Location: In person