About Us:
Upakarna is your go-to destination for trendy, anti-tarnish, and water-resistant jewelry that blends affordability with style. We're a fast-growing brand, and we need someone who's passionate about making things happen--whether it's creating seamless customer experiences or ensuring smooth day-to-day operations. If you're organized, proactive, and love wearing multiple hats, this role is for you!
Key Responsibilities:
Respond to customer queries across email, WhatsApp, Instagram, and calls with professionalism and empathy. Handle complaints, returns, and exchanges, ensuring every customer issue is resolved efficiently. Build strong relationships with customers, making them feel valued and connected to our brand. Gather customer feedback to share with the team for product and service improvements. Oversee daily order processing and dispatches, ensuring smooth execution. Monitor team workflows and provide support where needed to ensure productivity.
What we're looking for:
A multitasker who thrives in fast-paced environments.
Excellent communication and interpersonal skills to manage customer relationships.
Strong organizational and problem-solving abilities to handle operations effectively.
Tech-savvy with basic knowledge of CRM tools, Excel, and inventory management systems.
Prior experience in customer service, operations, or e-commerce is a bonus but not mandatory.
Perks of Joining Upakarna:
Exclusive discounts on our beautiful jewelry.
Join a young, vibrant, and fun-loving team that values creativity and collaboration.
Your hard work won't go unnoticed, we believe in celebrating achievements.
What you'll learn:
The ins and outs of e-commerce operations and logistics.
How to create exceptional customer experiences in a competitive market.
Effective problem-solving strategies and how to handle escalations with ease.
Building processes that drive efficiency in a fast-paced brand.
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