Job Description

We are seeking a dynamic and result-oriented

Senior-Level Manager

with

5-6 years of proven experience

in operations and vendor management in the

e-commerce ecosystem.

The ideal candidate will have a strong background in managing vendor relationships, overseeing the functioning of e-commerce websites, and ensuring smooth coordination across digital sales channels.

Key Responsibilities:

Vendor Management:

Develop and manage vendor partnerships, contracts, and service-level agreements. Monitor vendor performance, address escalations, and ensure service delivery standards are met.

E-commerce Channel Management:

Oversee daily operations of e-commerce channels including websites and third-party platforms. Coordinate with internal teams for product listings, pricing, offers, logistics, and returns. Ensure optimal performance of e-commerce operations with regular audits and performance reviews.

Website Operations:

Supervise the functioning and updates of e-commerce websites. Liaise with tech teams to ensure smooth UI/UX, product integration, and transaction flow. Track website analytics and suggest improvements to enhance customer experience and conversion.

Cross-functional Collaboration:

Work closely with product, marketing, finance, and tech teams for end-to-end project execution. Support new initiatives and process enhancements across departments.

Reporting & Analysis:

Prepare performance reports, dashboards, and business insights to support decision-making. Identify process gaps and implement operational improvements.

Key Requirements:

5-6 years of experience in a similar role within the

E-commerce

domain. Strong understanding of e-commerce workflows, digital platforms, and operational KPIs. Proven experience in

vendor management

and

cross-channel coordination

. Excellent analytical, communication, and problem-solving skills. Ability to manage multiple priorities and drive results in a fast-paced environment.

Preferred Qualifications:

Prior experience in working with B2C/B2B digital products. Exposure to e-commerce tools, ERP systems, or marketplace dashboards. Understanding of compliance and regulatory standards in the e-commerce space.
Job Types: Full-time, Temporary

Pay: From ?40,000.00 per month

Schedule:

Day shift Monday to Friday
Ability to commute/relocate:

Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person