Job Description

About PBM - Papa Biji aur Makhani

PBM is a rapidly growing

pure vegetarian North Indian QSR brand

, known for its rich gravies, traditional chaats, wraps, and authentic Indian recipes reimagined for today's generation. Backed by

TCG Hospitality

, PBM is expanding its franchise network and establishing a strong backend production and supply chain ecosystem.

Role Overview

As

Senior Operations Manager

, you will be the backbone of PBM's franchise operations and backend systems. This is a leadership role that demands high ownership, strong execution skills, and the ability to manage multiple verticals including

franchise support, outlet operations, supply chain, training, production supervision, and daily coordination

.

Key ResponsibilitiesFranchise & Outlet Operations

Oversee day-to-day operations of all PBM franchise outlets to ensure SOP adherence, quality standards, and customer satisfaction. Audit and monitor outlet performance - sales, hygiene, service speed, inventory, and staff performance. Handle franchise onboarding, outlet launch coordination, and post-launch support.

Training & SOP Implementation

Develop and implement

standard operating procedures

across all outlets. Conduct training programs for outlet staff - kitchen, service, and managerial. Create and maintain

training manuals

, checklists, and quality control protocols.

Supply Chain & Vendor Management

Manage the

end-to-end supply chain

of raw materials, ready-to-cook gravies, packaging materials, and disposables. Build and maintain relationships with vendors to ensure timely procurement and cost optimization. Track consumption patterns and maintain proper inventory flow to all outlets.

Production Supervision

Supervise the

central production unit

- planning, production schedules, packaging, hygiene, and dispatches. Ensure quality control of all ready-to-use products like gravies, sauces, pre-prepped items, and base ingredients. Coordinate with kitchen teams for production planning based on outlet forecasts.

Coordination & Cross-functional Support

Work closely with marketing, HR, accounts, and the franchise development teams to align operations with overall brand objectives. Support technology integration - POS systems, order management, dashboards, and delivery aggregators. Monitor and report outlet and brand-level performance metrics to senior leadership.

Ideal Candidate Profile

6-10 years of relevant experience in QSR, restaurant chains, cloud kitchens, or hospitality operations. In-depth knowledge of

North Indian food

,

supply chain logistics

, and

F&B franchise management

. Strong leadership, team management, and crisis-handling abilities. Tech-savvy with experience using restaurant POS, inventory, and scheduling tools. Comfortable traveling frequently to different cities for audits and launches.

Compensation

Competitive salary based on experience Performance-based incentives Opportunity to grow with one of India's most promising QSR brands Leadership role with strategic decision-making authority

Location

Based at

PBM HQ - Pune

Regular travel to PBM outlets, central kitchen, production units, and franchise locations across Maharashtra and Goa.

Why Join PBM?

This is your chance to

build and scale a nationally recognized Indian food brand

. If you're passionate about restaurant excellence, systemization, and want to leave a legacy in the food industry -

this role is for you.

Job Types: Full-time, Part-time, Permanent

Pay: ?600,000.00 - ?1,600,000.00 per year

Benefits:

Health insurance Life insurance Provident Fund Work from home
Schedule:

Day shift Morning shift
Work Location: In person

Expected Start Date: 20/06/2025