Job Description

Operations Manager - Product, Sales Coordination & Backend Operations
Location: Andheri East, Mumbai
Experience: Minimum 15 Years
Industry: Corporate Gifting /Sales Operations
Role Overview
We are seeking an experienced Operations Manager who can effectively manage sales coordination, backend operations, and overall workflow management. The ideal candidate will serve as a bridge between sales, procurement, and operations, ensuring timely order processing, accurate backend documentation, and seamless client communication. This is a key role for someone who has managed both people and processes, especially in a sales-driven business setup.
Key Responsibilities

• Oversee and manage the Sales, back-end operations team, Warehouse Team and handling quotation preparation, order entries, dispatch tracking, and documentation.
• Drive Sales and back-end process improvements to enhance speed, accuracy, and coordination between departments.
• Coordinate closely with the sales team to ensure all client requirements are captured and processed efficiently.
• Monitor daily order flow -- from inquiry, quotation, and purchase order to dispatch and billing.
• Handle vendor communication, follow-ups, and price negotiations for corporate gifting products.
• Supervise back-end and Sales team members to ensure data accuracy, timely reporting, and client follow-ups.
• Maintain up-to-date sales trackers, dispatch reports, and client order summaries.
• Work with Warehouse and logistics partners to plan dispatches and ensure on-time delivery across India.
• Ensure product customization, branding, and packaging meet client specifications before dispatch.
• Assist in inventory planning based on upcoming orders and sales projections.
• Prepare periodic MIS reports and performance summaries for management review

Interested candidate can share their cv on or WhatsApp me on - 7738511752

Skills Required