Job Description

Location: Trivandrum, Kochi, Thrissur

Experience: 3+ years in Operations, preferably in Hostel, Hotel, Co-living, or Property Management sectors.

Key Responsibilities:

Oversee day-to-day hostel/property operations, ensuring smooth check-in/check-out and excellent tenant experience.
Recruit, train, and manage staff including housekeeping, maintenance, and front desk teams.
Conduct routine inspections to ensure cleanliness, hygiene, and safety standards are maintained.
Act as a liaison between tenants, hostel management, and institutes, ensuring smooth communication.
Handle tenant inquiries, complaints, and escalations promptly and professionally.
Coordinate with vendors for hostel supplies, food, and maintenance services.
Manage rent collection, follow up on pending dues, and maintain occupancy records.
Prepare monthly reports, cost estimates, and Profit & Loss (P&L) statements.
Identify opportunities to optimize costs and improve operational efficiency.
Enforce hostel policies, rules, and safety protocols to ensure discipline and security.
Handle emergency situations such as medical issues, fire hazards, or security concerns effectively.
Develop and maintain vendor and service provider relationships.
Assist in budgeting, forecasting, and planning operational expenses.
Work with internal teams (sales, marketing, finance) to streamline processes and enhance customer satisfaction.
Requirements:

Bachelor's/Master's degree in Hospitality, Business Administration, or related field.
3+ years of experience in hostel, hotel, or property operations.
Strong leadership, problem-solving, and organizational skills.
Excellent communication and team management abilities.
Proficiency in MS Office and operational management tools/software.
Ability to multitask, work under pressure, and handle escalations effectively.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person