Job Description

We are looking for a dynamic professional who can take on a dual role as

Operations Manager cum Project Manager

. The ideal candidate will have strong project management expertise in ERP software development/implementation along with hands-on technical leadership in .NET development. This role requires balancing client-facing responsibilities, team coordination, and technical guidance to ensure timely and successful project delivery.

Operations Manager

Plan, coordinate, and oversee ERP software development/implementation projects from design to delivery. Managing and coordinating software support.

Manage and mentor IT operations staff, including designers, developers, testers, system administrators, support team, and project coordinators.

Coordinate with cross-discipline team members to meet project requirements, deadlines, and quality standards. Allocate resources effectively across projects and operational needs.

Prepare and present project status reports, budgets, and schedules to management.

Establish and execute effective communication plans across internal teams and clients. Ensure customer acceptance of deliverables and manage satisfaction during transition

Manage change requests and assess their impact on project scope, timelines, and costs. Identify potential risks in IT operations and implement mitigation strategies.

Conduct post-project evaluations and identify lessons learned.

Guide the team in sprint goal definition, planning, estimation, and execution.

Ensure the Agile principles and Scrum practices are followed to deliver value consistently.

Track and report

sprint metrics (velocity, burndown, and capacity planning)

.

Technical Skills

Lead and mentor a team of .NET developers and ReactJS, ensuring adherence to coding standards and best practices.

Architect, design, and review technical solutions for ERP modules and customizations.

Participate in coding, debugging, and performance tuning of applications when required.

Collaborate with QA, DB, and UI/UX teams for end-to-end project execution.

Drive code reviews, unit testing, and integration testing for high-quality deliverables.

Provide technical guidance on .NET, ReactJs C#, ASP.NET MVC/Core, Web APIs, SQL Server, POSTGRESQL, AWS and related technologies.

Support in the development of user manuals, training materials, and knowledge transfer to clients.

Qualifications

Bachelor's degree in Computer Science, IT, Business, or related field, MBA in project management will be an added advantage.

Proven experience (4 - 5 years) in IT operations management or a similar role.

Certified Scrum Master (CSM), PSM I/II, or equivalent Agile certification

preferred.

Familiarity with ITIL, Agile, or other IT service management frameworks (e.g., Jira, Azure DevOps, Trello, Confluence).

Strong understanding of Agile frameworks, particularly

Scrum and Kanban

.

Proven experience managing

sprints, releases, and backlog prioritization

.

Excellent problem-solving, facilitation, and conflict-resolution skills.

Strong, leadership, problem-solving, and decision-making skills.

Ability to manage budgets, contracts, and vendor relationships.

Preferred Skills

Experience in

Scaled Agile Framework (SAFe), LeSS, or Nexus.

Technical background to better collaborate with development teams.

Knowledge of .net core and Reactjs.

Strong knowledge of IT infrastructure, cloud services, networking, stakeholder management and communication skills.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person