Job Description

DESCRIPTION

We are looking for an experienced professional to lead an Operations team. This individual should be able to deliver in a fast-paced environment where they can impact the customer experience while simultaneously improving operations and program through their project management skills, problem solving skills, and a focus on simplification and optimization.

Key job responsibilities
- Brings a unique combination of resourceful, analytical, team oriented with communication and business skills and the ability to build strong relationships with key stakeholders to drive scalable and effective solutions/mechanisms.
- Is motivated to work in a fast-paced environment with responsibility of business operations metrics, has a proven track record in taking responsibilities and successfully reach the output in dynamic business operations situations.
- Provides the right level of information and insights to business teams, and also have a thorough understanding of processes and programs
- Is able to handle ambiguity comfortably and take decisions swiftly
- Uses large data sets to identify complex patterns, drive actionable outcomes resulting in operational solutions to real business problems, and relate opportunities for partnerships across Amazon.
- Finds improvement opportunities and drives process and ops excellence initiatives.
- Builds structured governance models that drive people, process, and improvement to optimize Customer experience end-to-end.
- Support development of strategies/programs, and influence prioritization of defect elimination and improved customer experience projects across the organization.
- Delivers product/program quality improvements based on data that directly or indirectly impacts the customer experience.
- Drives program objectives - provides program management and defines project plans, manages implementation activities, and develops processes, documentation and communications for program/process rollout and ongoing support
- Manages team, owns hiring, training, goal setting and performance management for the team members.
- Contributes to the operational plan through tactical/strategic inputs for program/projects, trend analysis. Makes recommendations around investment based on customer/business impact.
- Defines key performance indicators. Develops metrics and service level agreements for core programs and processes, and tracks delivery against program objectives

A day in the life
The individual will be managing an operations team and owning program management for that area of the business. This will include staff management, operational planning, owning success metrics, collaborating with partner teams, driving continuous improvement and innovating on customer\'s behalf. They will be a self-starter, comfortable with ambiguity and have a strong attention to detail. They will have the ability to influence key decision makers and drive consensus within various stakeholder teams.

About the team
Kindle Content Quality team is focused on ensuring that Kindle eBooks provide the highest quality as defined by customers in the eBook market segment. The team collaborates with leadership, technology as well as product teams to drive various programs aimed at improving content quality through expansion, tech improvements, and operational mechanism

We are open to hiring candidates to work out of one of the following locations:

Chennai, TN, IND

BASIC QUALIFICATIONS

- 6+ years of mentoring, leading and coaching experience
- Bachelor\'s degree
- Experience analyzing data and best practices to assess performance drivers
- Experience influencing internal and external stakeholders
- Experience working with engineering and product teams to define a product and bring it to market

PREFERRED QUALIFICATIONS

- Managing Managers

Amazon