Job Description

Job Title: Operations Manager - International Holiday Planning (FIT Segment)

Location:

Kalyani Nagar Pune

Experience Required:

Minimum 2 years in International Travel Operations (specifically FIT segment)

Education:

Graduate (MBA in Tourism, Hospitality, or Travel Management preferred)

Salary:

Competitive base salary + Attractive performance-based incentives

Industry Preference:

Travel & Tourism, Hospitality, Event Management

About the Role:

We are looking for a dynamic and experienced

Operations Manager - International FIT Segment

to manage tailor-made holiday operations for individual travelers. This role is crucial in ensuring smooth, end-to-end travel experiences for our international Free Independent Travelers (FIT), from post-sales to trip completion.

If you are passionate about global destinations, meticulous in planning, and have a knack for personalization, negotiation, and coordination - we'd love to connect with you.

Key Responsibilities:

Manage complete

post-sales operations

for

International FIT bookings

- including planning, execution, and customer support. Design and curate

customized travel itineraries

as per traveler preferences, budget, and travel goals. Coordinate with

international DMCs, vendors, and service providers

to ensure best-in-class service and pricing. Monitor all bookings - flights, hotels, sightseeing, transfers, and special activities - for

accuracy, quality, and timely confirmation

.

Liaise with the Sales Team

to understand client briefs, travel expectations, and ensure seamless service delivery. Cross-sell additional services like travel insurance, airport transfers, excursions, etc., during the operations phase. Maintain

destination expertise

in popular and emerging international travel spots (Europe, Southeast Asia, Middle East, Australia, etc.). Ensure compliance with visa requirements, international travel regulations, insurance, and COVID/travel advisories. Leverage

Online Travel Aggregators (OTAs)

and booking platforms (e.g., Amadeus, Galileo, Expedia, Viator, etc.) for sourcing and reservations. Resolve operational issues or client escalations in a proactive and service-oriented manner. Stay updated on

international travel trends, seasonal demand shifts

, and competitor offerings in the FIT segment.

Must-Have Skills:

In-depth knowledge of

International FIT Travel Operations

Excellent

communication, interpersonal

, and

client handling skills

Strong

negotiation and vendor management

ability Familiarity with

OTA platforms

, booking engines, and CRM tools Attention to detail with ability to

multitask

in a fast-paced environment Customer-first mindset with strong

problem-solving skills

Passion for global cultures, destinations, and itinerary personalization

Job Types: Full-time, Permanent

Pay: ?15,260.90 - ?50,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund
Schedule:

Day shift Fixed shift Weekend availability
Supplemental Pay:

Commission pay Performance bonus
Education:

Bachelor's (Required)
Experience:

International Tours & Travel Operations: 3 years (Required)
License/Certification:

IATA Certification (Required) Destination Certifications (Required)
Work Location: In person