within a dynamic KPO environment. This role will manage multiple team leaders, ensure operational excellence, and deliver high-quality accounting services to global clients.
Key Responsibilities
Lead, mentor, and motivate team leaders and their accounting teams to achieve performance and delivery goals.
Manage day-to-day client-facing operations, ensuring timely and accurate completion of accounting deliverables, statutory lodgments, and reporting.
Plan team capacity, allocate workloads effectively, and ensure adequate resource levels across teams.
Conduct quarterly performance reviews, provide feedback, and drive professional development through structured training programs.
Maintain and update SOPs and client-specific manuals, ensuring process compliance and operational consistency.
Drive process improvements, identify efficiency opportunities, and foster a culture of continuous learning and accountability.
Oversee onboarding, handovers, and ensure team readiness through buddy systems and proper training documentation.
Collaborate with the General Manager and leadership team to implement best practices and ensure client satisfaction.
Requirements
2-3 years of experience in a KPO (Australian KPO preferred)
with a focus on accounting operations.
Proven ability to lead and manage accounting teams and team leaders.
Strong understanding of accounting processes, deadlines, and compliance requirements.
Excellent communication, problem-solving, and leadership skills.
Job Types: Full-time, Permanent
Pay: ₹600,000.00 - ₹1,200,000.00 per year
Benefits:
Food provided
Leave encashment
Provident Fund
Ability to commute/relocate:
Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
Current CTC:
Expected CTC:
Notice Period:
Work Location: In person
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