Job Description

DESCRIPTION

Amazon - where builders can build! We\'re looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Purview of a Operations Manager
Manager-II, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. They should be able to come up with process improvements drive them through completion.

Responsibilities include, but are not limited to

- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
\xc2\xb7 Developing and/or referring to performance metrics to drive team performance and business results.
\xc2\xb7 Identifying the business impact of trends and making data backed decisions.
\xc2\xb7 Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
\xc2\xb7 Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
\xc2\xb7 Ability to analyze data and have problem solving attitude
\xe2\x80\x9cAmazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age\xe2\x80\x9d

Key job responsibilities
- Drive continuous learning and process improvement culture change through best practice sharing, vocal advocacy, and visible hands-on leadership.

- Lead the operations with excellent people managerial skill

- Excellence implementation who can find way in ambiguous situation

- Provide Strategic vision for the Operations Excellence program for project selection, scope, definition, and performance to ensure alignment with business strategy

- Drive tactical execution of key initiatives building and managing the road map to achieve the Operation Excellence team\'s vision.

- Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes using Lean principles.

- Provide metrics inputs that support compliance of standard work and that drives improvements in cost and quality.

- Champion role wise standard work based on Lean principles despite the pressure to deviate regardless of the direction from which it comes.

- Gain consensus to push change forward while keeping variation between sites to a minimum.

- Collaborate and communicate with other global teams on best practices, internal and external benchmarking, talent development, continuous process improvement, programs of study and knowledge sharing.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

BASIC QUALIFICATIONS

- 2+ years of employee and performance management experience
- Bachelor\'s degree, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

- 1+ years of performance metrics, process improvement or lean techniques experience

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