Job Description

Key Responsibilities:

-------------------------



Minimum of 10 12 years of BPO or professional services experience with 6 8 years of Global payroll processing experience Must Have Graduate in any stream Strong written and verbal communication skills Experience in HR Operations and Global Payroll Processing Results and deadline driven Must have minimum 4 plus years of team handling experience Experience in managing invoicing and billing Proven expertise in customer relationship management strong consultative skills Computer proficiency MS Office Word Excel Outlook and Powerpoint Experience in HRMS ERP like SAP SuccessFactors workday etc Good to have Experience in multi country HRO and Payroll processing will be an advantage Experience on Payroll systems such as ADP Streamline Celergo SAP Payroll CGI Lessorlon Decidium or Dayforce will be added advantage Excellent customer management negotiation skills Responsibility includes supervise hire and train employees manage quality assurance programs and strategize process improvements Ability to manage a team which run multi country payroll and employee data management processing from offshore Responsible for overseeing and directing payroll procedures ensuring compliance with laws and tax obligations supervising the payroll team and maintaining accurate payroll records and employee data records Coordinate activities with other client departments to ensure successful testing and implementation of tax updates year end testing on multiple or single payroll ERP for all regions Broad understanding and ability to research and interpret payroll and labor laws Maintain the requisite Payroll reports for SOX or other local compliance Handle employment termination payments and exceptions Monitor ongoing processes and ensure timely updates to help improve internal communication and employee experience Ensures compliance with applicable payroll tax and labor law requirements by studying existing and new legislation enforcing adherence to requirements and advising management on needed actions Ensures that internal SOPs and statutory regulations summaries are continuously updated and reflect the latest regulations and process updates Extensive knowledge of Operations methodologies in HRO field ability to monitor industry trends Answers consultants procedural questions by researching and interpreting SOPs and statutory regulations Coach and help develop team members help bridge knowledge gaps and overcome skill and will issues Handle User customer escalations and formulate actions to resolve any concerns and ownership till resolution Identify process improvement opportunities and support lead transformation automations projects

Preferred Skills:

---------------------


HRO->Payroll,US-payoll,LnD,Data Management,Benefits,C&B