Job Description

Job Title:

Operations Manager - Housekeeping

Department:

Facility Management / Housekeeping

Job Summary:

The Operations Manager - Housekeeping is responsible for overseeing and managing all housekeeping operations across assigned sites or properties. The role ensures the highest standards of cleanliness, hygiene, client satisfaction, and staff performance are consistently achieved and maintained.

Key Responsibilities:1. Operations Management

Plan, coordinate, and monitor housekeeping operations across locations. Implement housekeeping schedules, routines, and inspection protocols. Maintain quality control by conducting regular audits and spot checks. Ensure timely procurement and adequate stock of cleaning materials, chemicals, and equipment.

2. Team Management

Recruit, train, and manage a team of supervisors and housekeeping staff. Develop duty rosters, manage attendance, and ensure optimal manpower utilisation. Conduct performance reviews, appraisals, and regular training programs. Address disciplinary issues, grievances, and resolve conflicts.

3. Client Interaction & Service Delivery

Act as the key point of contact for clients for operational issues. Ensure timely resolution of client complaints and feedback. Customize housekeeping solutions based on client needs and facility type. Prepare and present service reports and compliance documentation.

4. Compliance & Safety

Ensure adherence to hygiene, health, and safety standards. Maintain proper documentation for audits (internal/external). Conduct risk assessments and ensure staff follows proper usage of PPE and chemicals. Enforce compliance with company policies and statutory regulations (like labor laws).

5. Inventory & Cost Control

Monitor usage and inventory levels of consumables and equipment. Reduce wastage and pilferage by enforcing checks and balances. Prepare operational budgets and track expenses against targets.

6. Technology & Reporting

Use software/tools for scheduling, monitoring, and reporting operations. Generate MIS reports on manpower, operations, complaints, and feedback. Recommend process automation or improvements where applicable.

Qualifications & Experience:

Bachelor's Degree in Hospitality, Facility Management, or related field. 3-5 years of experience in housekeeping/facility operations, with at least 2 years in a supervisory or managerial role. Working knowledge of housekeeping equipment, chemicals, and best practices. Familiarity with BMS, CAFM systems, or related housekeeping software is a plus.

Key Skills:

Strong leadership and team management Eye for detail and quality control Excellent communication and interpersonal skills Time management and problem-solving abilities Knowledge of housekeeping protocols for corporate, healthcare, or hospitality sectors Client relationship management Multisite operations handling (preferred)
Job Type: Full-time

Shift availability:

Day Shift (Preferred)
Work Location: In person