Job Description

ob Summary:

The Operations Manager is responsible for overseeing the daily operations of the hotel/resort, ensuring guest satisfaction, operational efficiency, and profitability. This role involves managing multiple departments such as Front Office, Housekeeping, Food & Beverage, Maintenance, and other guest services to ensure exceptional service standards and adherence to company policies and brand standards.

Key Responsibilities:Guest Services & Experience

Ensure high levels of guest satisfaction by maintaining quality standards in service and accommodations. Address and resolve guest complaints and feedback promptly and professionally. Monitor online reviews and implement improvement plans as needed.

Operational Oversight

Supervise daily operations of departments: Front Office, Housekeeping, F&B, Engineering, Spa, etc. Coordinate interdepartmental communication to ensure a seamless guest experience. Conduct regular operational audits to ensure compliance with SOPs and service standards.

Team Leadership & Development

Manage and motivate department heads and staff. Oversee staffing, recruitment, onboarding, and training. Promote a positive work culture, ensuring team engagement and retention.

Financial & Budget Management

Assist in preparing and managing the operational budget. Monitor expenses, control costs, and drive revenue-generating initiatives. Work with the GM to analyze financial reports and operational KPIs.

Health, Safety & Compliance

Ensure compliance with health, safety, and hygiene standards. Maintain licensing, regulatory, and brand compliance. Oversee risk management and emergency procedures.

Strategic Planning & Innovation

Collaborate with GM and ownership to execute strategic plans for growth and operational excellence. Identify opportunities for improvement in guest services and operational processes. Assist in the implementation of technology and innovation initiatives.

Requirements:Education & Experience

Bachelor's degree in Hospitality Management or related field preferred. 5+ years of experience in hotel/resort operations, with at least 2 years in a leadership role. Experience in managing multi-departmental operations in a hospitality environment.

Skills & Competencies

Strong leadership and interpersonal skills. Excellent communication, problem-solving, and conflict-resolution abilities. Solid understanding of hotel systems (e.g., PMS, POS, booking engines). Financial acumen and experience in budget and cost control.

Other Requirements

Ability to work flexible hours, including weekends and holidays. Knowledge of local hospitality regulations and labor laws. Multilingual abilities are a plus.

Performance Metrics:

Guest Satisfaction Scores (e.g., TripAdvisor, internal surveys) Departmental KPIs (occupancy, ADR, REVPAR) Staff turnover and engagement Operational efficiency and cost management Compliance and audit scores
Job Type: Full-time

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

Food provided
Work Location: In person