Job Description

Purpose
To provide a professional and effective management service to both clients and EFS. Deliver on agreed targets, objectives and KPI's. Raise the profile and manage the Operations of EFS throughout the OPCO.
Responsibilities / Duties
Ensure that all activities meet and integrate with the organizational requirements for quality management, Health and Safety, legal and statutory requirements and general duty of care
Ensure all EFS operational offices and contract sites fully comply with EFS systems and procedures. Carry out audits on operational efficiency at contract sites. Review, implement and evaluate remedial action
Carry out regular reviews of contract performance against budget and plans. Review, implement and evaluate remedial action
Prepare and submit business reports, as required. Highlighting the OPCOs financial and operational status. Also forecast positions for next periods
Conduct reviews and evaluations for cost reduction opportunities. Drive growth plans for all contracts to optimize profitability
Provide operational advice and information to Business Development Manager for tender process and negotiation of new contracts
Understand and avoid financial risk, and drivers of cost. Understand the financial outputs ensuring that the service is within budget
Assist in the implementation and mobilization of all new contracts within OPCO. Evaluate start-up procedures and feedback to Business Development Unit
Identify opportunities to optimize contract profitability through advising on key inputs. Advise on the viability of existing contracts and take pre-emptive measures to maximize opportunity to renew contract on expiry
Work closely with the Director to develop and implement a comprehensive customer care program tailored to each client's needs. To include designated points of contact and measurement and evaluation of client satisfaction
Work closely with the human resources to develop and implement an annual resourcing plan for the OPCO. To include recruitment requirements
Manage training and ongoing development requirement of employees. Carry out appraisals, as required
Develop and maintain a continuous improvement mindset to service delivery that generates "added value" to the business. Continuously review key performance indicators (KPI's), best practice, and review benchmarks
Develop and implement an effective and robust, two-way communication structure for both the internal and external customer. Design effective feedback and evaluation process to assess effectiveness of service
Encourage employees to support the operational business objectives by sharing knowledge and to develop a creative approach to their work and to 'think outside the box'.
Facilitate a culture of team working in a self-directed work environment. Drive a customer focused service mindset that achieves the highest standards of customer satisfaction.
Comply with all processes and procedures (Human Resources, HSEQ, Finance, Information Technology, Procurement, Operations) which include compliance with all applicable rules and regulations of the local labor law.
Education / Qualifications, Experience & Skills
Education / Qualifications
Minimum Bachelor's degree in facilities management or a relevant business / commercial qualification
HSEQ certificate / diploma is an advantage
Experience
Minimum of 8 years of management experience in a facilities management environment with experience of technically complex and multi-disciplined sites
Minimum of 12 years hands on experience in facilities management
Significant management experience with strategic and budgetary responsibility gained within a major organization. Strong commercial mindset and financially fluent
Excellent time management skills and able work to strict deadlines
Job Knowledge & Skills
Provide high level of customer service to both internal and external customers. Prompt response to queries in writing or by telephone
Effective organizer and implementer. Ability to provide a high standard of administrative support. Able to implement administrative processes and pro-actively resolve problems
Motivational and ambitious leader with the ability to drive change in business and performance management processes
Excellent influencing, interpersonal and communication skills. Strong and professional presentation, written and verbal skills
Takes ownership of issues. Seeks equitable and creative solutions to problems. Manages by example
Experienced user of software packages including MS Excel, MS Word, MS Access, MS PowerPoint and MS Office. Also, a good understanding of BMS (Business Management Systems) and CAFM (Computer Aided Facilities Management Systems)
Fluent English language ability both spoken and written
Professional and smart appearance at all times