The Operations Manager will oversee and ensure smooth execution of daily operational activities within the travel agency. This includes managing bookings, coordinating with suppliers, leading the operations team, implementing standard procedures, resolving client or service issues, and driving efficiency and customer satisfaction.
Key Responsibilities:
Lead and manage the operations team (booking, ticketing, ground services, transport)
Coordinate with hotels, airlines, transport vendors and negotiate contractual terms
Prepare and monitor travel itineraries, vouchers, documentation for trips (domestic & international)
Handle customer service issues, cancellations, disruptions and ensure rapid resolution
Develop, implement and maintain SOPs, workflows and operation policies
Monitor KPIs, generate operational reports, identify improvement areas and optimize processes
Liaise between sales/marketing, finance and operations to ensure seamless service delivery
Required Qualifications & Skills:
Bachelor's degree in Tourism, Hospitality, Business Administration or related field
Minimum 5 years' experience in the travel industry with at least 2 years in a supervisory/managerial role. operationsmanager.org+1
Strong leadership, communication and problem-solving skills
Proficient in travel booking systems, vendor management and service delivery operations
Job Type: Full-time
Pay: ?13,000.00 - ?20,000.00 per month
Work Location: In person
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