Job Description

Position:

Operations Manager

Location:

Surf & Sand Spa & Resort, Candolim

Reports To:

General Manager / Owner

Key Responsibilities

1. Guest Experience & Service Quality

Ensure exceptional service standards across all guest touchpoints. Address guest queries, feedback, and complaints promptly and professionally. Monitor online reviews and maintain high guest satisfaction scores. Ensure personalised experiences aligned with boutique hotel standards

2. Daily Operations Management

Oversee Front Office, Housekeeping, Maintenance, F&B (if applicable) Conduct daily property walkthroughs to ensure cleanliness, safety, and readiness. Ensure compliance with hotel SOPs and quality benchmarks. Manage room readiness, occupancy, and smooth check-in/check-out processes.

3. Staff Leadership & Training

Supervise, guide, and motivate team members across departments. Create staff schedules and ensure adequate manpower. Conduct regular training sessions to enhance service delivery and performance. Manage staff grievances, discipline, and performance evaluations.

4. Inventory & Procurement

Oversee inventory levels, requisitions, and vendor management. Ensure cost-effective purchasing and prevent wastage. Maintain par stock for housekeeping, guest supplies, and operational items.

5. Financial & Administrative Responsibilities

Assist in budgeting, cost control, and revenue optimization. Monitor daily revenue, expenses, and operational reports. Ensure proper documentation, billing accuracy, and compliance with statutory requirements.

6. Safety, Security & Compliance

Ensure adherence to safety, fire, and hygiene protocols. Handle emergency situations with calmness and proper procedure. Coordinate with local authorities when required.

7. Maintenance Oversight

Coordinate with engineering/maintenance teams for property upkeep. Ensure prompt resolution of breakdowns, repairs, and preventive maintenance.

8. Property Presentation & Standards

Maintain boutique hotel aesthetics, ambiance, and brand identity. Ensure rooms, public areas, and outdoor spaces are always guest-ready.

Qualifications & SkillsEducation & Experience

Bachelor's degree in Hospitality Management or related field (preferred). 3-5 years of experience in hotel operations (boutique/luxury segment preferred). Prior supervisory or managerial experience required.

Core Skills

Strong leadership and interpersonal skills. Excellent communication and problem-solving ability. Guest-centric mindset with a focus on personalised service. Ability to multitask and handle pressure. Knowledge of hotel PMS, operational SOPs, and hospitality standards. Good financial understanding (revenue, costs, budgets).
Job Type: Full-time

Pay: ?30,000.00 - ?35,000.00 per month

Benefits:

Commuter assistance Food provided
Work Location: In person