Job Description

Operations Head - Coffee Culture (Surat)

Location:

Surat, Gujarat

Role Type:

Full-time, On-site

About the Role

We are building a strong leadership team for Coffee Culture as we expand across Surat with new outlets, innovative cafe experiences, dark kitchens, and high-volume operations.

The

Operations Head - Surat

will be the strategic owner of end-to-end cafe operations across multiple outlets. This role goes far beyond routine cafe supervision -- you will lead P&L, people, quality, customer experience, procurement, supply chain, and operational excellence.

This is a

commercial + people + operations leadership role

for someone who can run Surat like their own business unit.

What You Will Lead1. Multi-Outlet Operations Management

Lead day-to-day operations for all Surat outlets (cafe + kitchen units) Maintain SOPs across service, hygiene, safety & compliance Conduct regular audits: taste, quality, ambience, hygiene, speed-of-service Ensure smooth coordination between FOH + BOH + supply chain

2. People Leadership & Training

Lead, manage & mentor outlet managers, baristas, kitchen teams & service staff Build strong hiring pipelines for Surat Implement training systems (service, beverage, food, grooming, guest handling) Drive discipline, accountability & performance culture

3. Revenue, Cost & P&L Ownership

Own monthly revenue targets for all outlets Improve ABV, footfall & repeat customers Monitor food cost %, beverage cost %, wastage & variance Optimise staff cost, operational cost & vendor cost Drive profitability through data-backed decisions

4. Customer Experience & Brand Standards

Create a consistent, elevated Coffee Culture experience Resolve escalations & maintain a 5-star service culture Drive guest engagement & loyalty programmes Build weekly in-store events/rituals to increase walk-ins

5. Kitchen, Menu & Quality Control

Coordinate with R&D & central kitchen for menu rollouts Ensure quality consistency in coffee, food, bakery & beverages Maintain daily production planning & demand forecasting

6. Vendor, Purchase & Inventory Management

Oversee procurement for Surat outlets Build strong vendor relationships (fresh produce, packaging, cafe supplies) Maintain inventory accuracy across all units Implement tight controls to avoid pilferage & wastage

7. Projects & Expansion

Lead operational setup for new Surat outlets Handle licensing, compliance, equipment installation & staffing Build SOPs & systems for new cafe formats or concepts

8. Reporting & Dashboards

Daily operations & sales reports Weekly revenue, cost & performance tracking Monthly P&L reviews with management

What Success Looks Like (KPIs)

Outlet-level revenue & profitability achieved month-on-month Food & beverage cost:

38-42%

maintained Zero quality deviations across outlets Training completion rate: 100% for all teams Reduction in wastage & pilferage Decrease in customer complaints + increase in repeat guests Successful launch & stabilisation of new outlets Smooth operations with high staff discipline

Who Should Apply

You are a strong fit if you...

Have

7-12 years

of experience in F&B, cafe chains, QSR, restaurants, dark kitchens, or hospitality operations Have managed multi-outlet operations Are strong in P&L, cost control & budgeting Are excellent with people, training & team discipline Are process-driven but equally comfortable in fast-moving environments Communicate clearly, think strategically & execute fast Have a hands-on leadership mindset and love being on the floor

Location

Surat, Gujarat

(On-ground role across multiple Coffee Culture outlets)

Job Type: Full-time

Pay: Up to ₹90,000.00 per month

Work Location: In person