Job Description

Job Summary

We are looking for an experienced

E-commerce & Software Operations Manager

to lead and manage our Bengaluru operations. This role requires someone with strong experience in software project management, e-commerce operations, and international business coordination.

As the Operations Manager, you will oversee day-to-day activities, drive team performance, ensure timely delivery of software and e-commerce projects, maintain smooth communication with the Qatar headquarters, and support the company's growth across multiple countries.

Key Responsibilities

1. Team Leadership & Management

Lead and manage all Bengaluru employees across Software Development, E-commerce Operations, Digital Marketing, Sales Coordination, and Technical Support. Conduct daily/weekly review meetings to track performance, project progress, and operational challenges. Mentor team members and drive a productive, collaborative, and high-performance work environment.

2. Software & E-commerce Project Oversight

Oversee end-to-end delivery of software development projects, website builds, integrations, cloud deployments, and support operations. Manage e-commerce operations including catalogue management, online sales strategy, order workflows, and coordination with logistics/marketing teams. Implement best practices in project management to ensure timelines, quality standards, and KPIs are consistently met. Optimize workflows across engineering, e-commerce, marketing, and support teams for maximum efficiency.

3. Operational & Administrative Management

Handle local office administration to ensure smooth day-to-day operations. Manage HR duties including recruitment, job postings, initial interviews, onboarding, and employee performance evaluations. Implement and maintain operational processes, documentation, and compliance requirements.

4. Communication & Reporting

Act as the primary point of communication between the Bengaluru office and the Qatar Headquarters. Prepare and share detailed operational, financial, and project progress reports. Participate in regional and international client meetings, representing

TROJAN TECHNOLOGIES

professionally. Support business development activities, especially for software and e-commerce projects across GCC and India.

RequirementsExperience

Minimum

4+ years

of experience in Operations Management, preferably in

software development, SaaS, e-commerce, or IT-enabled services

. Prior experience handling cross-functional and international teams is highly preferred. Experience working in e-commerce operations or digital business strategy is a strong plus.

Skills

Strong leadership and team management capabilities. Deep understanding of software project lifecycles, Agile/Scrum methodologies, and e-commerce operations workflows. Ability to manage multiple teams (developers, digital marketers, support, sales coordinators). Strong analytical, problem-solving, and decision-making skills.

Knowledge

E-commerce platforms (Shopify, WooCommerce, Magento, or similar) is an advantage. Understanding of cloud platforms, integrations, APIs, and IT service workflows. Knowledge of HR processes and office operational management.

Communication

Excellent written and verbal communication skills in English. Hindi and Malayalam are added advantages.

Working Hours

10:30 AM - 7:30 PM (Fridays are off, Sundays are working)

How to Apply

Send your updated CV to:

hr@trojantechnologies.qa

For more information, contact us at:

+974 70599788

Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?40,000.00 per month

Education:

Master's (Preferred)
Experience:

E-Commerce: 3 years (Preferred) SaaS: 3 years (Preferred) Project management: 2 years (Preferred) B2B: 2 years (Preferred) International Sales: 3 years (Preferred) Team management: 3 years (Preferred) Strategic planning: 2 years (Preferred)
Language:

English (Preferred) Hindi (Preferred) * Malayalam (Preferred)