Business Mind is one of India's fastest-growing e-commerce service agencies, helping brands scale on platforms like Amazon, Flipkart, Meesho, Jiomart, Myntra, and more. We provide end-to-end account management, product listings, brand store creation, campaigns, account health, and operational support.
We are looking for an
experienced Operations Manager
who can manage our team, oversee client projects, and ensure smooth day-to-day functioning of the agency.
Key Responsibilities
Client & Project Management
Act as the main point of contact for clients.
Ensure timely delivery of all client tasks (listings, campaigns, reporting, order management).
Maintain client satisfaction and retention by proactively solving issues.
Team Management
Supervise interns and executives handling product listings, PPC campaigns, and customer support.
Assign and monitor tasks, ensuring accuracy and deadlines are met.
Conduct training sessions to improve team efficiency.
Operations & Processes
Build and implement SOPs for listings, PPC campaigns, and customer care.
Manage workload distribution across the team.
Coordinate with leadership on hiring, onboarding, and team expansion.
Performance Tracking
Prepare weekly and monthly reports on sales, campaigns, account health, and client growth.
Monitor KPIs for both team members and client accounts.
Problem Solving
Handle escalations from clients (campaign errors, listing issues, account health concerns).
Liaise with Amazon/Flipkart seller support when needed.
Requirements
Bachelor's degree in Business, Marketing, or a related field.
2-3 years of experience
in an
E-commerce agency
or
Digital Marketing agency
.
Strong understanding of
Amazon Seller Central, Flipkart Seller Hub, and e-commerce operations
.
Experience in
managing PPC campaigns, product listings, and reporting
.
Proven ability to manage teams and client relationships.
Strong organizational, communication, and problem-solving skills.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
* Cell phone reimbursement
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