Job Description

We are seeking a highly organized and detail-oriented

Operations Manager - E-Commerce

to oversee and streamline daily operations across our e-commerce business. The role requires strong expertise in process optimization, order management, vendor coordination, logistics, customer service, and cross-functional collaboration to ensure smooth functioning of end-to-end e-commerce operations. The ideal candidate will have prior experience in handling operations for e-commerce platforms, marketplace management, and D2C channels with a strong focus on efficiency, scalability, and customer satisfaction.

Key Responsibilities:E-Commerce Operations Management

Manage day-to-day e-commerce operations across multiple marketplaces (Amazon, Flipkart, eBay, etc.) and D2C website. Ensure smooth execution of order processing, inventory management, fulfillment, and returns. Coordinate with internal teams (catalog, marketing, finance, customer support) to ensure seamless workflows. Monitor SLAs with logistics partners and ensure timely deliveries.

Process & Performance Management

Develop and implement standard operating procedures (SOPs) for operational efficiency. Track, analyze, and report on key performance metrics such as order accuracy, fulfillment rate, delivery timelines, and customer satisfaction. Drive continuous improvement by identifying bottlenecks and implementing corrective actions.

Vendor & Partner Management

Manage relationships with logistics providers, warehouse teams, and third-party vendors. Negotiate contracts and optimize costs while maintaining service quality. Ensure compliance with marketplace policies and operational standards.

Team Leadership & Collaboration

Lead and mentor the operations team to deliver excellence. Collaborate with marketing, product, and sales teams to support campaigns and promotions. Provide regular updates to management on operational performance and improvements.

Required Skills & Qualifications:

Bachelor's/Master's degree in Business Administration, Operations, Supply Chain, or related field. 5-8 years of experience in e-commerce operations, with at least 2-3 years in a managerial role. Strong knowledge of e-commerce platforms, order management systems, and logistics operations. Hands-on experience in inventory management, supply chain, and vendor coordination. Proficiency in MS Excel, ERP, and analytics/reporting tools. Excellent leadership, communication, and problem-solving skills. Ability to thrive in a fast-paced, growth-oriented environment.

Preferred Experience:

Experience in both

marketplace operations (Amazon, Flipkart, etc.)

and

D2C/brand-owned platforms

. Knowledge of performance marketing operations impact on inventory & fulfillment. Exposure to international e-commerce operations (added advantage).
Job Type: Full-time

Pay: ₹35,000.00 - ₹80,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person