Job Description

Qualification & Background

Commerce background (B.Com / M.Com / MBA - Finance / Operations preferred) Strong understanding of accounts, costing, cash flow, and financial controls Experience in operations, administration, coordination, or management roles Exposure to architecture / construction / interior / project-based businesses is an advantage

Role Purpose

The Operations Manager is responsible for operating the business system, ensuring that performance-driven departments and behavior-driven departments work in alignment, with financial discipline, planning accuracy, coordination efficiency, and strong control mechanisms.

This role acts as the central nervous system of the company.

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Key Responsibilities

1. Operations Planning & Control

Prepare monthly, weekly, and daily operational plans Convert business goals into department-wise action plans Ensure execution is aligned with timelines, budgets, and priorities
2. Performance Department Management

(Design, Project Execution, Sales Support, Site Coordination, etc.)

Track output, timelines, productivity, and delivery quality Ensure work flow matches approved plans and schedules Identify delays, inefficiencies, and performance gaps
3. Behaviour Department Management

(Accounts, Admin, HR, Customer Care)

Ensure discipline, reporting accuracy, documentation, and follow-ups Maintain professional behavior, communication standards, and internal coordination Ensure systems are followed, not bypassed
4. Financial Planning & Calculations

Track income, expenses, cash flow, and commitments Validate budgets, cost estimates, and operational spending Ensure approvals, fund availability, and financial discipline before execution
5. Coordination & Direction

Coordinate between management, departments, consultants, and teams Provide clear directions, priorities, and instructions Ensure no task moves without clarity and approval
6. Monitoring, Reporting & Control

Daily, weekly, and monthly performance reporting Control deviations in cost, time, and behavior Escalate risks and deviations to management with solutions
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KEY PERFORMANCE AREAS (KPA)

1. Operational Planning & Execution Control

2. Financial Control & Cash Flow Discipline

3. Performance Department Efficiency

4. Behaviour Department Discipline & Compliance

5. Coordination & Communication Effectiveness

6. Decision Support & Direction Capability

7. Monitoring, Reporting & Risk Control

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KEY PERFORMANCE INDICATORS (KPI)

1. Operations Planning & Control

% of tasks executed as per approved plan On-time completion rate of operational schedules Number of unplanned / emergency actions per month (lower is better)
2. Financial Management & Control

Variance between planned budget vs actual spending Cash flow visibility and accuracy (weekly/monthly) % of expenses processed with proper approval and documentation Reduction in financial leakages or untracked expenses
3. Performance Department KPIs

Project/task delivery adherence (% on-time) Productivity per team/member Rework or error rate Delay resolution time
4. Behaviour Department KPIs

Accuracy of accounts, records, and reports Timeliness of documentation and internal reporting HR compliance (attendance, payroll accuracy, leave records) Customer follow-up and response discipline
5. Coordination & Direction

Inter-department issue resolution time Clarity of task ownership (no overlap or confusion) Feedback from department heads / management
6. Monitoring & Reporting

Daily / weekly / monthly reports submitted on time Quality of analysis and corrective action suggestions Number of issues identified before escalation
7. Control & Risk Management

Number of deviations identified and corrected early Reduction in operational chaos or last-minute decisions Stability of operations over time
Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹30,000.00 per month

Education:

Bachelor's (Preferred)
Work Location: In person