The Operations Manager plays a key leadership role in overseeing the daily operations of the resort, ensuring smooth coordination across all departments including front office, housekeeping, food & beverage, recreation, and guest services. The primary goal is to ensure exceptional guest satisfaction, operational efficiency, and adherence to service standards, while supporting the resort's profitability and strategic goals.
Key Responsibilities:1. Operational Leadership
Oversee and manage all front-of-house and back-of-house operational departments.
Monitor daily resort activities and ensure seamless coordination between departments.
Serve as acting General Manager in their absence.
2. Guest Experience Management
Ensure a consistently high level of guest service and satisfaction throughout the guest journey.
Handle escalated guest concerns and complaints with professionalism and efficiency.
Monitor guest feedback channels (e.g., reviews, surveys) and implement service improvements.
3. Team Management & Development
Supervise and support department heads and team leaders across operational areas.
Conduct regular team meetings, training, and performance reviews.
Foster a positive, guest-focused culture among staff.
4. Financial Performance
Assist in developing and managing departmental budgets and forecasts.
Monitor revenue and expense reports; identify opportunities for cost savings and revenue growth.
Ensure efficient resource allocation without compromising quality.
5. Health, Safety & Compliance
Ensure compliance with all health, safety, hygiene, and environmental regulations.
Conduct regular audits and enforce resort policies and procedures.
Collaborate with security and maintenance teams to maintain a safe environment.
6. Strategic Planning & Execution
Support the General Manager in achieving the resort's business objectives.
Contribute to long-term planning, new service initiatives, and guest programs.
Analyze operational data to identify trends and recommend improvements.
7. Vendor & Partner Relations
Coordinate with external vendors and partners for resort services and supplies.
Ensure contract compliance and monitor service levels.
Qualifications & Requirements:
Bachelor's degree in Hospitality Management, Business Administration, or related field.
Minimum 5-7 years of experience in resort or hotel operations, with at least 3 years in a managerial role.
Strong understanding of resort departments: front office, F&B, housekeeping, recreation, maintenance.
Exceptional leadership, communication, and interpersonal skills.
Problem-solving mindset with the ability to stay calm under pressure.
Proficient in PMS and hotel operations software (e.g., Opera, Protel, Cloudbeds).
Flexible with working hours, including weekends and holidays.
Job Type: Full-time
Pay: ?35,000.00 - ?40,000.00 per month
Benefits:
Food provided
Work Location: In person
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