Job Description

Role- Manager Operations and Quotations
Location- Bangalore, Karnataka
Experience- 10 - 12 years
Language Preferences- Hindi, English with 2-3 reginal languages
Key Responsibilities
Office Setup and Administration

• Manage end-to-end setup and operations of the Bangalore back-office.
• Coordinate with Admin, IT, and HR for infrastructure, staffing, and compliance.
• Ensure adherence to company policies and statutory requirements.
• Liaise with Dubai HQ for reporting, documentation, and alignment.

Operations andTeam Management

• Supervise daily operations - sales support, quotations, reservations, and documentation.
• Build, mentor, and lead a productive support team for the India market.
• Track KPIs, ensure timely turnaround (TAT), and maintain service quality.
• Implement structured workflows and accountability across the team.

DMC Business Expertise

• Apply expertise in Dubai inbound DMC operations - hotel contracting, ground handling, and excursions.
• Collaborate with India market sales team for leads, quotations, and follow-ups.
• Drive process optimization and cost efficiency in service delivery.
• Support Dubai team in quotes, confirmations, and supplier coordination.

Coordination and Reporting

• Maintain consistent communication with Dubai HQ and market teams.
• Prepare and share weekly operational and performance reports.
• Ensure proper documentation, datamanagement, and record security.

Continuous Improvement

• Identify process gaps and recommend efficiency enhancements.
• Promote a culture of ownership, teamwork, and continuous learning.
• Stay updated on DMC trends, systems, and best practices.

Other Preferences:

• 10+ years of experience in a Destination Management Company (DMC).
• Strong knowledge of Dubai inbound tourism and operations.
• Proven leadership and team management capabilities.
• Excellent communication and organizational skills.
• Hands-on experience with DMC software / ERP / CRM systems.
• Ability to work effectively with international and cross-functional teams.

If interested, please share your resume with vandana.tripathi@amplesuccesshr.com. Also, don't forget to follow our company page "@Ample Success Hr Solutions" for regular updates on job openings.

Skills Required