Job Description

We are looking for an Operations Manager to oversee the complete student application workflow, ensure smooth coordination across teams, manage process updates, and maintain high-quality documentation. The role also involves supervising Business Development Managers (BDMs) and ensuring alignment with company targets and operational standards.

Key Responsibilities :

Manage end-to-end student process: enquiry to visa stage. Track applications, deadlines, and ensure timely case movement. Share intake updates, program changes, and policy revisions with teams. Maintain CRM, MIS reports, and ensure data accuracy. Liaise with universities for updates, clarifications, and requirements. Support counsellors/admissions teams with updated guidelines. Review case files for accuracy and compliance. Monitor intake calendars and send deadline reminders. Oversee BDM daily activities, leads, conversions, and performance. Provide BDMs with updated program lists, brochures, and market insights. Implement process improvements to enhance operational efficiency. Ensure strong communication flow between internal teams and external partners.

Skills & Requirements :

Strong experience in operations, preferably in overseas education. Excellent coordination, communication, and documentation skills. Ability to manage multiple tasks with accuracy and timelines. Knowledge of CRM tools, MIS reporting, and process management. Leadership capability to guide internal teams and BDMs.

Education & Experience

MBA is mandatory (preferably in Business Administration, Management, or a related field). Bachelor's degree in any discipline is required. 1 to 4 years of experience in operations, preferably within the overseas education or related service sector. Additional certifications in Operations, Project Management, or CRM tools will be an added advantage.
Job Type: Full-time

Pay: ₹18,000.00 - ₹38,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person