Job Description

ABOUT TIDE
At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.
Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.
Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 1.6 million members: 800,000 UK and 800,000 in India and growing rapidly
• Over $200 million raised in funding
• Over 2500 Tideans globally - we're diversity champions!
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, India

ABOUT THE ROLE
As an Operations Manager, you'll be working closely with our Ongoing monitoring (first line of defence) team, in order to deliver a responsive, efficient and reliable service to ensure we continue to scale at a rapid pace and meet our regulatory requirements. You will be responsible for a number of Tide's critical workstreams and ensure they operate efficiently and effectively. You will be responsible for a team that is continuously looking for optimisations, build and monitor KPI/SLA frameworks, represent the wider OM team at senior governance forums, implement operations methodologies and will investigate production issues. You will be working across streams such as transaction monitoring, fraud, sanctions screening, international payments and more!
You will report to the Director of Ongoing Monitoring within the Ongoing Monitoring team and have full ownership and management of a specific Ongoing Monitoring Function workstream, headcount and workload forecasts. You will work closely with Tide's technical and non-technical teams, analysing and excelling at solving problems to arrive at the right solution. In this role you'll become a key member of Tide's Ongoing Monitoring Leadership team, scaling our presence in the UK and our new EU markets.
As an Operations Management Lead, your areas of focus will include:

• Leading the Operations Management team for Ongoing Monitoring, working across the AML & Prohibited Activities, Fraud and Financial Crime Intelligence and Reporting teams
• Owning and managing all Ongoing Monitoring workstream capacity forecasts and budgets
• Owning and defining Tide's SLAs within such workstreams and strategy for meeting these
• Building reporting frameworks to ensure the success and efficiency of each workstream and communicating to senior audiences
• Assessing data using Google Sheets and other visualisation tools to provide actionable insights
• Analysis of large data sets in order to identify improvements within Financial Crime processes.
• Proactively analysing and solving problems through collaboration with technical and non-technical teams to arrive at the right solution
• Be the essential link between OM operational and product teams, looking for improvements on both sides, with the ultimate goal of mitigating financial crime risk with a best in class experience for the customer
• Assessing opportunities for efficiency improvements, working with tech and non-tech teams to implement these changes

WHAT WE ARE LOOKING FOR
You will be a great fit if:

• You have over 8 years in an operations environment and have a track record in building a high performance culture
• You speak fluent English
• You are an effective communicator with solid reporting skills to technical and non-technical senior audiences
• You have managed a team, have great people management skills and know how to get the best out people
• You have a continuous improvement mindset and have implemented frameworks to ensure best in class operations
• You enjoy working with data and have experience with business analytics tools: Excel and SQL
• You have experience working with complex Fraud/AML/ Financial Crime processes
• You have a great analytical mind and attention to detail
• You have a curious nature and an impeccable attention to detail
• You have worked in finance, consulting, technology or a regulated organisation.
• You are customer-focused and a team player
• Previous experience in an analytical role (consulting, banking, or professional services) is advantageous

WHAT YOU'LL GET IN RETURN

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Stock Options

TIDEAN WAYS OF WORKING
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard.
Disclaimer
It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:

• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our

and applications should be submitted through this channel. * Communication from Tide will only come from an official @tide.co email address.

• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
You personal data will be processed by Tide for recruitment purposes and in accordance with .

Skills Required