Job Description

About the Role

We are looking for a dynamic

Operations Lead

with 3-5 years of experience in managing and optimizing academic operations. The ideal candidate will have strong problem-solving skills, attention to detail, and the ability to drive efficiency while ensuring excellent learner and teacher experience. You will own critical operational metrics such as

teacher attendance, student engagement, customer satisfaction, and issue resolution

, playing a central role in delivering smooth and impactful learning outcomes.

Key Responsibilities

A.) Performance Monitoring & Reporting

Track and improve

Teacher Attendance Rate

and

Student Attendance Rate

to ensure consistent learning delivery. Monitor

Churn Rate

and design proactive interventions to retain students. Measure and enhance

Customer Satisfaction Score (CSAT)

and

Net Promoter Score (NPS)

.

B.) Operations Management

Ensure timely

Report & Certification Dispatch

with zero errors. Manage

Teacher Change Turnaround

efficiently to minimize disruptions in learning. Optimize

Issue Resolution Time

, ensuring quick response and closure of operational or customer issues.

C.) Feedback and Continous Improvment

Build and oversee

Feedback Collection Coverage

across students, teachers, and parents. Analyze operational data to identify gaps, trends, and improvement opportunities. Collaborate with cross-functional teams (Academic, Product, Sales, Customer Success) to drive excellence in processes.

D.) Team Leadership & Collaboration

Supervise and support the operations team to achieve daily, weekly, and monthly targets. Implement SOPs, compliance checks, and best practices across all operational workflows. Act as a bridge between management, teachers, and students to ensure smooth coordination.

Qualifications & Requirements

Bachelor's/Master's degree in Business Administration, Operations Management, or related field. Minimum

3 years of experience

in operations, preferably in

edtech, education, or service-oriented industries

. Strong analytical skills with expertise in operational KPIs and performance dashboards. Hands-on experience with CRM tools, LMS platforms, and reporting systems. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced, high-growth environment.

What we offer

Opportunity to

lead core operations

in a fast-scaling education company. A collaborative culture that values efficiency, innovation, and continuous improvement. Professional growth through ownership of impactful KPIs and exposure to cross-functional leadership. A chance to directly influence the

learning experience and satisfaction of students worldwide

.

If you are driven by operational excellence and want to make a meaningful impact in the education sector, we would love to have you on our team.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person