Job Description

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Job Title: Operations Lead

Location: Pune

Role Description

The Associate is a First Level Manager who will be required to manage the day to day activities of the Reconciliation process. Would serve as a People Manager with a very strong Subject Matter Expertise to resolve queries from team members and resolving parties alike. Aided by a Process Supervisor, the Team Manager helps address the process issues faced by the team. He/she would work very closely with the team members, AVP, resolving parties and external custodians to keep the number and value of ageing Cash & Position breaks under control.

The Operations Lead is typically responsible for the supervision and oversight of a team and/or of workflow and functions. The Lead may perform regular business activities but in the main has responsibilities for people management, workflow, training and performance of controls. This would include to a large degree oversight of performance to Key Performance, Risk Indicators and Service level agreements. They have expertise or deeper understanding of process, product and/or the business and play a key role in facilitating communication between functional teams, sharing knowledge and good practice. They lead and foster the team dynamic, often providing resource strategy input and focus on process and performance efficiency. They are responsible for analysis, change and continuous improvement as well as the first or second level escalation point for the team. The Operations Lead proactively identifies, escalates and takes steps to substantially mitigate risk issues within and outside of direct main business area and is also responsible for building, fostering and managing relationships with relevant stakeholders (internal and/or external) and in particular around the more time critical, complex or regulated tasks.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members

• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

Functional Responsibilities

• Have deep knowledge of the Reconciliation process and the associated Investment and Accounting Book of Records.
• An associated understanding of Swifts / internal feeds that enable the above.
• Ability to relate the Reconciliation to upstream and downstream functions.
• Appreciation of the impact of open Cash & Position breaks and ability to Investigate & Identify the Root Cause and henceforth assign the Cash & Positions break to the correct resolving party for further investigation & resolution.
• Analytical mindset to reduce the number and value of open breaks so as to minimize risk exposure
• Work effectively with internal functions such as Trade Processing, Reference Data, Corporate actions, Bookings, Tax etc. and with external Custodians for resolution of breaks.
• Support with small to medium sized process & functional change initiatives to improve efficiency & reduce risk.

Other Responsibilities / Tasks

• Help the team members perform primary investigation on the Cash and Position breaks and manage their queries and escalations from the Front Office and Resolving Parties
• Be the first point of contact for process & functional issues faced by the team members and front office colleagues.
• Ensure proper back-ups created and assist other teams during contingencies (Staff shortage, high volumes etc)
• Driving Process Improvement through innovation
• Manage performance of the team members with a focus on their skill development.
• Perform regular performance reviews of staff as per Organizational guidelines.

Your Skills and Experience/Exposure

• Minimum work experience of 8 years with the last 4 years in a managerial role.
• Prior experience in Reconciliation of Cash & Positions across Investment and Accounting Book of Records against Custodians
• Preferably with an Asset Manager, Fund Accountant and / or a Custodian
• Good understanding of Aladdin and / or TLM platforms is a plus
• Knowledge of Security and Trade Life Cycle of various financial products is a pre-requisite.
• A quality mindset with a Six Sigma / Lean background would be a plus
• Fluency in Microsoft Office skills specifically MS Excel & MS PowerPoint
• Should demonstrate solution drive approach & innovative thinking.
• Should be open to work in the required shift
• Strong people manager with proven track record of working with & developing people.

Education / Certification

• Graduates/Masters with good academic records.
• Excellent communication & collaboration skills.

How we'll support you

• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance

About us and our teams

Please visit our company website for further information:

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click to find out more about our diversity and inclusion policy and initiatives.