Establish and nurture long-term relationships with users.
Serve as the main liaison between the company and its customers.
Ensure a personalized and positive customer experience.
2. Issue Resolution:
Address and resolve user issues promptly and efficiently.
Act as a problem solver, finding effective solutions to challenges faced by users.
Strive for quick and satisfactory redressal of complaints.
3. Communication and Team Collaboration:
Collaborate with internal teams to understand and align with strategic operational goals.
Facilitate communication between users and the team to enhance product/service quality.
Provide insights from customer interactions to contribute to the development of strategic goals.
Qualifications:
1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities and a customer-centric mindset.
3. Ability to collaborate effectively with cross-functional teams.
Freshers can also apply.
Key Competencies
:
Customer Focus
Communication Proficiency
Problem Solving/Analysis
Team Collaboration
Adaptability/Flexibility
This role combines the art of relationship-building with the precision of issue resolution, creating a seamless experience for users and contributing to the overall success of the company's strategic objectives.