personalization as a solution for all competitive, board, and entrance examinations
through
AI & Neuro-advanced technology
. We are looking for an empathetic and proactive
Customer Relationship Associate
to ensure customer satisfaction, retention, and long-term success.
Key Responsibilities:
Act as the
primary point of contact
for assigned customers, ensuring a seamless onboarding experience
Engage with customers regularly through
virtual meetings, calls, and emails
to understand their needs and provide solutions
Assist students and parents in effectively using NNIIT's products and services
Track customer progress
, usage patterns, and address concerns proactively
Ensure
high customer retention rates
by delivering exceptional support and guidance
Gather customer feedback and collaborate with internal teams to enhance the product experience
Identify opportunities for
upselling and cross-selling
additional services
Manage and resolve customer issues efficiently to maintain high satisfaction levels
Maintain accurate records of customer interactions and progress
Conduct
training sessions, webinars, and engagement activities
to drive product adoption
Requirements:
Bachelor's degree
in Business, Marketing, B.Tech in Science streams (Computer Science, IT, Electronics, Mechanical, etc.), or a related field
Strong
communication and interpersonal skills
Ability to build and maintain
long-term relationships
with customers
Problem-solving mindset with a
customer-first approach
Prior experience in
customer success, account management, or client servicing
is a plus but not mandatory
Perks & Benefits:
Health Insurance
coverage for employees
Competitive performance-based incentives
Career growth opportunities
within the company
Hands-on training and mentorship
A
dynamic and fast-paced
work environment
If you're passionate about customer satisfaction and want to play a key role in NNIIT's success, apply now and be part of our growing team in