Job Description

Role:

Operations Intern -- Salon

Brands:

American Hairline (AHL) & Alchemane

Reporting to:

Salon Operations Manager

Location:

Khar (W), Mumbai (On-site)

Comp:

?5-?10k stipend + performance bonus; PPO for top performers

Schedule:

Tue-Sun, 10:30 AM-7:30 PM (Mon off)

Responsibilities

Frontline Operations

Own the daily run-sheet: slot hygiene, no-show follow-ups, buffer planning. Client journey control: greet ? intake form ? service handover ? QA photos ? billing ? after-care brief.

Inventory & Procurement

Count-in/count-out for toppers, patches, adhesives, clips, tapes, tools. Raise low-stock alerts, create GRNs, reconcile vendor bills, update batch/expiry.

Quality & Compliance

Pre-service kit verification; tool sanitation logs; color & base matching QC. Before/after capture standards (angles, lighting, consent forms). Incident log & quick CAPA notes.

Order & Dispatch

Move cases through

Enquiry ? Consult ? Order ? Assembly ? QA ? Dispatch

in the tracker. Coordinate courier pickups; update clients with AWB; follow D+1 delivery checks.

Data, FMS & Reporting

Maintain Google Sheets dashboards (Planned vs. Actual, delays, NPS). Daily EOD: appointments served, upsells, issues, stock movement.

Project Support

Support shoots (models, releases, slotting). Help standardize SOPs and training material for new stylists/interns.
Tools You'll Use

Google Sheets, Docs, Drive, WhatsApp Web Label printer / barcode, basic CRM (we'll train) Bonus: Google Apps Script basics (logging timestamps, WhatsApp templates)
Must-Haves

Strong ownership, neat documentation, time discipline Comfortable on busy floors; polite, professional communication English + Hindi/Marathi
Good-to-Have

Experience in salon/retail/clinic ops Basic Excel/Sheets formulas (VLOOKUP/XLOOKUP, FILTER, COUNTIF), checklists, QR/barcodes Any exposure to logistics/courier portals
Success Metrics (tracked weekly)

Appointment on-time start rate ?95% Stock variance ?2% Order ? Dispatch TAT ?24h (where applicable) CSAT/NPS ?4.6 SLA breaches documented with CAPA within 24h
Growth Path

Ops Intern ? Ops Coordinator ? Assistant Ops Manager (Salon / E-com / Fulfilment)

Selection Process

15-min screening call On-site trial (2-3 hrs): appointment flow + inventory mock Final with Ops Manager
Mini Assignment (submit with application)

Share a one-page Google Sheet mock for

Daily EOD

with sections for: Appointments, Issues/CAPA, Stock-in/out, Courier pickups. Include 3 basic formulas you'd use.
Job Type: Full-time

Pay: ₹5,000.00 - ₹10,000.00 per month

Work Location: In person