Job Description

Job Responsibilities

• Formulate business strategy with others in the execution team
• Design operational processes and policies that align with the overall strategy of the company.
• Implement efficient process and standards and assess and implement technology and automation for smooth and effective functioning of the operation’s team
• Should develop robust customer service and operational process to ensure customer satisfaction and retention
• Ensure regulatory compliance
• Establish relations with Distributor/Partners & Directors for smooth functioning of the business.
• Oversee expenses and budgeting of the organization to optimize cost and benefits
• Mentor and motivate teams to achieve productivity and engagement
• Report on operational performance and suggest improvements
• Improve operational system, processes and policies (specifically for better management reporting, information
  flow, business process & organizational planning)
• Designing internal and external customer satisfaction with the help of technology.
• Co-ordinating with all departments related to their needs and requirement
• Ensuring maximum productivity with optimum cost.
• Designing the TAT for operation, customer services related activities and ensure close monitoring and delivering within TAT.

• 12 to 15 years of experience in the operational department of any financial company.
• Minimum 3-5 years of experience as head of operations in any financial company (Insurance, AMC) or any financial broking firm.

• BSc/BCOM, finance or relevant field
• MBA or relevant certification (e.g., CFA/CPA) is a plus

• Proven experience as Head of Operation
• Experience in implementing IT systems, process automation
• Knowledge of data analytics and reporting
• Experience in implementing IT system pertaining operations
• Outstanding communication and negotiation skills
• Excellent organizational and leadership ability
• Outstanding written and verbal communication
• Problem solving attitude