Formulate business strategy with others in the execution team
Design operational processes and policies that align with the overall strategy of the company.
Implement efficient process and standards and assess and implement technology and automation for smooth and effective functioning of the operation’s team
Should develop robust customer service and operational process to ensure customer satisfaction and retention
Ensure regulatory compliance
Establish relations with Distributor/Partners & Directors for smooth functioning of the business.
Oversee expenses and budgeting of the organization to optimize cost and benefits
Mentor and motivate teams to achieve productivity and engagement
Report on operational performance and suggest improvements
Improve operational system, processes and policies (specifically for better management reporting, information flow, business process & organizational planning)
Designing internal and external customer satisfaction with the help of technology.
Co-ordinating with all departments related to their needs and requirement
Ensuring maximum productivity with optimum cost.
Designing the TAT for operation, customer services related activities and ensure close monitoring and delivering within TAT.
Requirements Experience:
12 to 15 years of experience in the operational department of any financial company.
Minimum 3-5 years of experience as head of operations in any financial company (Insurance, AMC) or any financial broking firm.
Qualification:
BSc/BCOM, finance or relevant field
MBA or relevant certification (e.g., CFA/CPA) is a plus
Skills:
Proven experience as Head of Operation
Experience in implementing IT systems, process automation
Knowledge of data analytics and reporting
Experience in implementing IT system pertaining operations
Outstanding communication and negotiation skills
Excellent organizational and leadership ability
Outstanding written and verbal communication
Problem solving attitude
CTC: As Per Experience & Industry Standards
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