Job Description

Operation Head - Role & Responsibilities

Position:

Operation Head

Reports To:

Director / CEO

Core Objective:

Key Responsibilities

A. Strategic Planning & Execution

Develop and implement operational strategies aligned with company objectives. Work closely with top management on business planning, resource allocation, and process development. Monitor key performance indicators (KPIs) and drive operational improvements.

B. Team Leadership & Coordination

Lead and manage cross-functional teams (Production, Logistics, Sales Ops, Customer Service, etc.). Define goals, allocate tasks, and evaluate team performance. Build a culture of accountability, continuous improvement, and operational discipline.

C. Process & Efficiency Management

Design, implement, and optimize standard operating procedures (SOPs) across departments. Identify process gaps and develop action plans to enhance productivity and reduce inefficiencies. Oversee vendor management, procurement coordination, and resource utilization.

D. Logistics, Inventory & Supply Chain Oversight

Ensure smooth coordination between warehouse, logistics, production, and sales teams. Monitor inventory levels, stock planning, and movement of goods to avoid shortages or overstocking. Ensure timely inward/outward movement, dispatches, and supply chain flow.

E. Customer & Sales Operations Support

Coordinate with the sales and marketing teams to ensure timely execution of sales orders and deliveries. Oversee service levels, lead times, and customer experience-related operational processes. Manage escalations and implement corrective actions for operational challenges affecting customers.

F. Reporting

Prepare regular reports on operations, team performance, and project updates for management.

G. Technology & Automation

Identify opportunities for automation and digitization of operational processes. Coordinate with IT and relevant teams to implement systems such as ERP, CRM, and dashboards for better control.

Preferred Skills & Competencies

Strong leadership and organizational abilities. Analytical mindset with attention to detail and process orientation. Effective communication, problem-solving, and decision-making skills. Proficiency in Excel, ERP systems, and project management tools.
Job Types: Full-time, Permanent

Pay: ?35,000.00 - ?50,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Ability to commute/relocate:

Sigra, Varanasi, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:

Master's (Required)
Experience:

Operations management: 10 years (Required)
Language:

English (Required)
Work Location: In person