Job Description

:

We are looking for an

Operations Head - PhD Services

to manage and lead our PhD support center. This role includes handling daily operations, guiding teams, improving service quality, and ensuring timely delivery of research and academic projects.

Key Responsibilities:

Oversee the entire operations of the PhD support branch Ensure smooth workflow across departments (research, writing, editing, client coordination, etc.) Monitor project deadlines and ensure on-time delivery Lead and guide research writers, editors, and coordinators Handle escalations and ensure high customer satisfaction Coordinate with the academic and admin teams Track daily targets, project progress, and team performance Implement process improvements and maintain quality standards Conduct regular meetings and provide reports to management

Skills Required:

Strong leadership and team management Good communication and coordination skills Knowledge of PhD research processes (thesis/dissertation, proposal, etc.) Time management and problem-solving ability Experience in handling academic/research teams preferred Ability to work under deadlines

Qualification:

Graduate / Postgraduate BE , MBA Background in Research,, Management, or related fields is a plus Minimum 5-10 years of experience required
Job Types: Full-time, Permanent

Pay: ?23,000.00 - ?27,000.00 per month

Work Location: In person