Job Description

Motor Insurance
Operations, Placement, Claims
1. Strategic Planning & Process OptimizationDevelop and implement efficient operational strategies aligned with the company's underwriting, claims, and distribution goals. Continuously assess and improve turnaround time (TAT) for policy issuance, endorsements, and claims processing. Streamline internal workflows to enhance productivity and reduce operational cost.

2. Policy Administration & Underwriting SupportOversee end-to-end policy issuance, renewals, endorsements, and cancellations. Coordinate with underwriting teams to ensure accuracy and timely approval of proposals. Ensure regulatory documentation and underwriting parameters are met for each policy.

3. Claims Management OversightSupervise claims intake, processing, investigation, and settlement to ensure accuracy and efficiency. Monitor claim ratios, fraud detection measures, and vendor (TPA/surveyor) performance. Ensure minimal claim leakages and compliance with IRDAI norms.

4. Team Leadership & Stakeholder CoordinationLead and manage operations staff, including training, performance evaluation, and productivity monitoring. Act as a key point of contact between field teams, branches, underwriters, claims team, and sales support. Work closely with insurer partners orfor smooth operations.

5. Technology Integration & MIS ReportingDrive automation and adoption of core insurance systems (e.g., policy administration systems, CRM, claims modules). Ensure accurate and timely reporting of operational MIS to top management. Collaborate with IT for resolving system issues and implementing enhancements.

6. Customer Service ExcellenceMonitor and improve customer service TATs including query resolution, policy delivery, and claims intimation support. Handle escalations and critical customer grievances from operations standpoint. Align operational practices to enhance customer satisfaction and retenti

7. Cost & Resource ManagementPrepare and manage departmental budgets. Optimize resource utilization while maintaining high service quality.

8. Business Continuity & Risk ManagementDesign and maintain robust business continuity and disaster recovery plans for operational continuity. * Proactively assess operational risks and implement controls to mitigate them.