Job Description

We are seeking a Head of Operations to take full ownership of all day-to-day operations. This senior role requires someone who can view the company with a holistic lens, ensuring smooth functioning across production, client servicing, design, logistics, and stock management and other departments.

The Head of Operations will act as the backbone of the organization -- making sure that no tasks fall through the cracks, every department is aligned, and teams receive the feedback and direction they need. Ensuring flawless execution.

Key Responsibilities

Holistic Operations Leadership Oversee and streamline day-to-day operations across all departments. Build systems that ensure accountability, efficiency, and timely delivery. Anticipate challenges, troubleshoot, and prevent operational bottlenecks. Team Support & Development Support and guide team heads and junior members with feedback, direction, and solutions. Act as the central link between teams and the founder, ensuring clarity and smooth communication. Foster a culture of ownership, high performance, and collaborative problem-solving. Project & Site Execution Ensuring design intent and quality are maintained and site and client servicing team is aligned with clients Monitor project timelines and budgets, keeping delivery aligned with expectations. Supply Chain & Logistics Manage procurement, vendors, stock, and logistics with precision. Implement best practices from manufacturing and supply chain management to optimize operations. Founder Enablement Ensure the founder's time is freed from daily firefighting. Provide structured reporting, visibility, and insights across all operations. And focus on Miscellaneous tasks / department that requires attention and operative management for smooth function of the system holistically

Soft Skills

Incredible Communication Skills

is mandatory ( with clients, Sr management, floor staff and executives). Self Driven and motivated. Happy to work in a

fast paced environment

and fast growing company Results-driven and deadline-oriented, with a focus on outcomes rather than rigid schedules/ strict work hours. Strong problem-solving and crisis management ability.

Customer orientation

(understanding how operations affect delivery and satisfaction.)

Adaptability

is particularly important in dynamic manufacturing environments.

Data-Driven Decision Making:

Using metrics, dashboards, and analytics to guide improvements.

Project Management Mastery:

(Beyond software) experienced in prioritization, risk management, and execution under deadlines.

Scalability Thinking:

Able to design systems that support company growth or expansion.

Softwares

Handled Project Management softwares Has created weekly update reports in the past Worked with systems to ensure seamless execution G- Suite/ Google workspace is a must

Email & Communication Tools:

Slack, Teams, Asana, etc

ERP / MRP Systems:

(e.g., SAP, Oracle, NetSuite, Odoo, Fishbowl, or similar).

Advanced Excel / Data Tools:

For analytics and reporting automation.

Qualifications & Experience

Education: MBA with specialization in Operations or Project Management (mandatory). Worked in Manufacturing setup in the past Preferred industry experience - Lighting Factory / Furniture Factory Handled Engineers, Technicians, Labours and Teams (minimum of 50 People) Experience: 4-10 years of experience in operations, project management, or supply chain. Preferred: Background in a manufacturing or supply chain setup with proven ability to implement systems and drive efficiency. Strong leadership, organizational, and problem-solving skills. Excellent communication and ability to handle multiple departments simultaneously.

What We Offer

A senior leadership role in a globally recognized luxury design studio. Opportunity to lead operations for high-profile, large-scale projects. A growth-focused, collaborative work culture.
Competitive compensation aligned with expertise and seniority.

Job Types: Full-time, Permanent

Pay: ?60,000.00 - ?150,000.00 per month