Job Description

Key Responsibilities

Order Management:

Oversee daily order processing, including prepaid and COD orders, cancellations, returns, and exchanges.

Inventory Management:

Monitor inventory levels across warehouses, FBA (Amazon), and other marketplaces. Ensure accurate stock syncing across all platforms.

Logistics Coordination:

Manage shipping partners (Delhivery, Bluedart, Amazon MCF, etc.) and resolve delivery issues or escalations.

Vendor Management:

Coordinate with suppliers, warehouse teams, and packaging vendors to ensure timely procurement and fulfillment.

Marketplace Operations:

Manage listings, order flow, and stock syncing on platforms like Amazon, Flipkart, Myntra, etc.

Process Improvement:

Identify operational bottlenecks and implement SOPs to improve efficiency and reduce errors.

Customer Service Support:

Collaborate with customer care team for faster resolution of order-related issues.

Reporting & Analytics:

Track daily/weekly/monthly metrics related to order fulfillment, RTOs, delays, etc., and share reports with management.

Requirements

Bachelor's degree in Business, Operations, or related field. 3+ years of experience managing operations in an eCommerce setup. Hands-on experience with order management tools like

Easyecom, Unicommerce, Shopify, Amazon Seller Central, etc.

Strong Excel skills; ability to work with reports and pivot tables. Experience with courier aggregators and fulfillment partners. Excellent problem-solving and coordination skills. Strong attention to detail and ability to multitask.

Preferred Skills (Good to Have)

Experience with warehouse/inventory software Knowledge of Amazon MCF and FBA workflows Prior experience in a D2C brand

Perks

Opportunity to work with a high-growth D2C brand Performance-based incentives Flexible working environment
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹40,000.00 per month

Work Location: In person