Job Description

Job Title: Head of Operations (with potential to grow into COO)

Location

: Dadar, Mumbai

Department

: Operations

Reporting To

: CEO / Managing Director

Work Days

: Monday to Saturday

Work Hours

: 10:00 AM to 7:00 PM

Company Overview

Shree Ram Textiles is a dynamic merchant exporter and textile trading company built on a culture of ownership, efficiency, and strong relationships. We operate as a small, close-knit team where each individual is valued and empowered. As we scale rapidly, we are looking for a proactive and process-oriented

Head of Operations

who can streamline execution and gradually step into a strategic leadership role.

Role Overview

The

Head of Operations

will lead day-to-day operations across sourcing, order processing, logistics, export documentation, and internal coordination. The ideal candidate will be hands-on, systems-driven, and capable of scaling processes without bureaucracy. Over time, this role will transition into a

COO-level leadership position

, taking ownership of strategic operations and multi-departmental alignment.

Key Responsibilities

Execution & Operational Excellence

Manage and optimize end-to-end operations from order booking to final shipment Coordinate with sourcing, documentation, logistics, and sales support teams Ensure timely procurement, production follow-ups, and dispatch coordination Implement and enforce SOPs for efficiency and accuracy Track daily workflows using tools like Excel, Google Sheets, or CRM

Cross-Functional Coordination

Liaise with suppliers, buyers, transporters, CHA, freight forwarders, and banks Ensure seamless flow of documents and goods for exports Support the finance/accounts team with operational inputs for invoicing, payments, and reconciliations

Process Improvement & Reporting

Monitor key operational KPIs (TAT, dispatch delays, error rates, etc.) Identify bottlenecks and implement corrective actions Suggest and implement automation tools or tech solutions for improved efficiency

Team Building & Culture

Build, lead, and manage a small but efficient operations and support team Instill a culture of accountability, collaboration, and continuous improvement Support HR in hiring operational staff aligned with our values

Qualifications & Skills

Graduate/Postgraduate in Business, Operations, Supply Chain, or related field 5-10 years of experience in operations (preferably in textiles, exports, trading, or logistics) Strong grasp of operational systems, export documentation, and compliance Hands-on mindset with high attention to detail and process thinking Tech-savvy - comfortable with Excel, Google Workspace, CRM tools Strong people and communication skills

Growth Path to COO

The selected candidate will have the opportunity to evolve into the

Chief Operating Officer (COO)

role over 12-18 months based on performance in the following areas:

Establishing end-to-end operational stability Demonstrated leadership and team development Implementing scalable systems and workflows Driving measurable improvements in efficiency and client satisfaction Supporting strategic decisions with data and insights
A structured review and goal-setting process will be held every 6 months to assess readiness for the COO transition.

What We Offer

A transparent and empowering work environment Freedom to build systems and take ownership An opportunity to grow into a senior leadership role A high-trust, low-politics culture focused on execution and outcomes
Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Schedule:

Day shift
Expected Start Date: 04/08/2025