Ensuring a high level of customer satisfaction for all inquiries, bookings, and interactions (in person, by phone, and via email) related to tours and holidays.
Product Knowledge:
Maintain expert knowledge of our destinations, packages, and offerings to provide tailored travel solutions.
Team Supervision:
Manage, train, and motivate the front office staff to maintain high performance and service standards.
Operational Management:
Handle day-to-day administrative tasks, manage inventory of promotional materials, and maintain a tidy and professional office environment.
Sales Support:
Assist with processing bookings, preparing travel itineraries, and managing customer accounts.
Reporting:
Prepare daily and weekly reports on bookings, customer feedback, and office operations for management.
Qualifications and Skills
Education:
Bachelor's degree or equivalent.
Experience:
Previous experience (preferably 1+ years) in a customer service or administrative role, ideally within the travel, tourism, or hospitality industry.
Skills:
Excellent Communication Skills
(verbal and written) in English and Malayalam.
Strong Managerial and Leadership Skills.
Proficiency with Microsoft Office Suite (Word, Excel).
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
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