Job Description

About the Role:

We are seeking

Operarions Head

with strong experience in the retail industry. The ideal candidate should be well-versed in handling precious metals, customer transactions, and managing branch-level teams. You will be responsible for ensuring smooth daily operations, accurate evaluation, and a professional customer experience.

Key Responsibilities:

Oversee all

branch-level operations

related to gold and silver transactions

Manage and supervise branch staff

, ensuring discipline, punctuality, and performance Conduct or supervise

purity testing

, weighing, and valuation of gold/silver ornaments Ensure proper

handling, documentation, and security

of all precious metals Maintain

inventory control

, stock entry, and reconciliation Monitor daily customer flow and ensure a

smooth transaction process

Handle escalated customer queries and provide quick resolutions Train new staff and ensure all employees follow company SOPs

Required Skills & Experience:

Min 6-7 years of experience in

multiple team handling

, preferably in the

retail or jewellery industry

Strong knowledge of team handling Leadership and people management skills, with experience in handling a

team at branch level

Customer-centric approach and excellent communication skills Good command of basic computer systems and MS Office Experience with gold-buying software (if any) will be an added advantage
Job Type: Full-time

Pay: ?50,000.00 - ?80,000.00 per month

Benefits:

Health insurance Leave encashment Life insurance Provident Fund
Location:

Gurugram, Haryana (Preferred)
Work Location: In person