VPLAK is a fast-growing e-commerce and service-based company dedicated to delivering top-quality products and exceptional customer experiences. We're seeking a dynamic
Operations Head
who can take charge of our operational strategy, streamline processes, and lead teams toward excellence.
Role Overview:
As the Operations Head, you will be the backbone of our day-to-day business execution -- ensuring smooth coordination between departments, improving efficiency, and delivering results. Your leadership will directly influence our company's growth and service standards.
Key Responsibilities:
Lead and manage all operational functions to meet business objectives.
Plan, implement, and optimize processes for efficiency and cost-effectiveness.
Oversee order fulfillment, logistics, customer service, and vendor coordination.
Monitor key performance indicators (KPIs) and take corrective actions where needed.
Build, train, and motivate teams for peak performance.
Resolve operational issues swiftly to maintain smooth business flow.
Collaborate with senior management to align operations with company goals.
Ensure compliance with company policies and industry regulations.
Requirements:
Bachelor's degree (MBA preferred) in Business Administration, Operations, or related field.
4-6 years of experience in operations leadership (e-commerce/retail preferred).
Proven ability to manage teams and multi-department operations.
Strong analytical and problem-solving skills.
Excellent communication and decision-making abilities.
Job Type: Full-time
Pay: ?30,000.00 - ?50,000.00 per month
Work Location: In person
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