Job Description

Location:

Chennai

Department:

Operations

Experience:

1-2 years

Education:

Any graduation

Employment type:

Full-time

Reports to:

Operations - Team Lead

Languauge

: English , Hindi is mandatory

About the role

As an Operations Generalist at

MrMed

, you will ensure smooth, accurate, and customer-centric day-to-day operations. You'll be a hands-on coordinator across finance, sales, logistics and customer support, working to reduce errors, speed up order fulfilment and improve the customer experience.

Key responsibilities

Coordinate with Finance and Sales to follow up on outstanding payments and support timely recoveries. Validate refund requests by reviewing ledgers and return details, maintain a clear approval workflow, and cross-check with relevant teams before approval. Monitor the customer support inbox and ensure timely responses; prioritise urgent issues and escalate when needed until resolution. Track and respond to customer reviews and complaints across platforms, coordinating with internal teams to resolve root causes and restore customer satisfaction. Coordinate with sales, logistics and warehouse teams to ensure international and domestic orders are executed and dispatched without avoidable delays; prepare contingency plans for common disruptions. Prepare and maintain accurate documentation for refunds, inward shipments and dispatches; use checklists and logs to ensure compliance and audit readiness. Compile and submit regular compliance and operational reports, ensuring data accuracy and completeness. Participate in process improvement initiatives to simplify workflows, reduce errors and improve cost-efficiency; help pilot and roll out small operational changes. Proactively attend training and upskilling sessions, and apply new learnings to day-to-day operations. Support ad-hoc operational projects and collaborate with cross-functional teams to meet business needs.

Required skills & competencies

Clear, professional communication (written and verbal) and strong stakeholder management. Good organisation skills, attention to detail, and discipline in documentation. Problem-solving mindset with the ability to prioritise and manage multiple tasks. Familiarity with basic accounting concepts, invoice/ledger reconciliation and refunds. Basic knowledge of logistics/dispatch processes and international shipping documentation is desirable. Comfortable using MS Excel (or similar spreadsheets), email, and CRM/ERP tools; ability to learn new systems quickly. Customer-first attitude and experience handling customer escalations. Team player who can work independently when required.
Send your updated resume to or hrteam@mrmed.in

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹350,000.00 per year

Benefits:

Provident Fund
Work Location: In person