Job Description

Aamrita Global LLP, BioFrost is a modern cold therapy pain relief brand offering 100% natural, science-backed solutions for muscle pain, joint stiffness, and recovery. With innovative products like Gel, Spray, and Roll-On, BioFrost is redefining pain relief for athletes, office professionals, and everyday users.

We are looking for a proactive and detail-oriented

Operations Executive

to join our growing team. This role is central to ensuring smooth day-to-day operations, from inventory management to logistics coordination, enabling BioFrost to deliver a seamless experience to customers across platforms.

Key Responsibilities

Order Management & Fulfillment

Manage and process orders across Shopify, Amazon, and marketplaces. Coordinate with courier partners (NimbusPost, Bluedart, DTDC, etc.) for timely dispatch. Track shipments, resolve delivery issues, and ensure accurate status updates.

Inventory & Stock Control

Monitor and reconcile stock levels across EasyEcom, FBA, and physical warehouses. Ensure accurate inwarding, purchase orders, and replenishments. Identify discrepancies and resolve them proactively.

Logistics & Vendor Coordination

Liaise with logistics partners to optimize costs and service performance. Handle freight adjustments, weight reconciliations, and claims. Coordinate packaging, labeling, and warehouse support.

Process & Reporting

Maintain accurate records of orders, invoices, returns, and stock adjustments. Generate daily/weekly MIS reports on sales, inventory, and operations. Support audits, compliance checks, and SOP implementation.

Customer Operations Support

Respond to Customer Queries / Issues. Investigate and resolve missing, delayed, or misrouted orders.

Sales Team - Planning , Routing & Reporting

Assist the sales team with route/beat planning, stock availability coordination, and operational support to ensure smooth market coverage. Track sales activities, consolidate reports (daily/weekly/monthly), and provide actionable insights/dashboards for management. Manage

facilities and office maintenance (FMS)

, including periodic service checks, equipment upkeep, and coordination/follow-ups with vendors for timely resolution.

Support marketing activities

by coordinating media events, exhibitions, stalls, banners, standees, and other promotional material requirements.

Requirements

1-3 years of experience in e-commerce operations, logistics, or supply chain management.

Hands-on experience with EasyEcom OMS is a must.

Familiarity with Shopify, Amazon Seller Central, and NimbusPost preferred. Strong Excel/Google Sheets skills for reporting and analysis. Excellent organizational and problem-solving skills. Ability to work independently, take ownership of tasks, and also collaborate effectively as a team player.
Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person