We are looking for a highly organized and proactive
Operations Executive
to join our growing team. The ideal candidate will be responsible for managing the backend processes that support smooth day-to-day operations, especially in areas such as
travel bookings, billing, chauffeur coordination, and customer support
. The role demands a detail-oriented individual with excellent analytical skills and a commitment to accuracy and customer satisfaction.
Key Responsibilities:
1. Operational Support
Manage and process
travel bookings
(domestic and international) in coordination with internal teams and third-party vendors.
Monitor and verify
billing records
, ensuring all invoices, receipts, and payment details are accurate and aligned with company policies.
Handle and coordinate
chauffeur services
, ensuring timely vehicle allocation, schedule adherence, and issue resolution.
2. Customer Interaction
Respond to
customer queries
via email and phone in a professional and timely manner.
Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies.
Maintain detailed logs of customer interactions, feedback, and action taken.
3. Data Management & Reporting
Maintain and update
internal databases, spreadsheets, and booking systems
to ensure real-time data accuracy.
Analyze operational data to identify inefficiencies, cost-saving opportunities, and performance trends.
Required Skills:
Strong
numerical and analytical ability
; comfort with handling data and making calculations.
Proficiency in